ITSM Service Desk Director - Lead SLA & Cross-Team

A leading healthcare organization in Newark, Delaware, is searching for an ITSM Service Desk Director to manage their IT service desk function. The role requires 10-15 years of ITSM leadership experience, particularly in an environment serving over 100 clients. Responsibilities include overseeing daily operations, ensuring SLA compliance, and fostering a culture of accountability within the service desk team. Candidates should have a proven track record in building effective teams and engaging with C-suite executives. Join us for a fulfilling career in a mission-driven workplace. #J-18808-Ljbffr