ITSM Service Desk Director - Lead SLA & Cross-Team

A leading health services organization in Newark, Delaware is looking for an ITSM Service Desk Director to lead their centralized IT service desk. This role involves ensuring operational performance and fostering a service-oriented culture. The ideal candidate will have extensive experience in ITSM leadership, managing service desk teams, and maintaining SLA compliance. Candidates should be ready to drive improvements in service delivery and handle complex stakeholder relationships. A comprehensive benefits package is provided, promoting both personal and professional well-being. #J-18808-Ljbffr