Agent Relationship Specialist
Silacins, Salt Lake City, UT, United States
About SILAC
SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.
With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.
Our Core Values
Adaptability & Continuous Improvement
Transparency & Trust, Honesty & Integrity
Teamwork & Collaboration
Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Agent Relationship Specialist Department Overview:
To provide best-in-class service to our elite agents by phone and written communication. To be able to communicate in a friendly and professional manner focusing on building trustworthy, long‑lasting relationships. Promotes the value of service‑oriented business and products.
Job Overview:
To communicate by phone and email with our elite agents. This includes processing new business and customer experience tasks within our service standard guidelines for Ember and Inner Circle. Working within a team environment where you are expected to share your knowledge with others. Represent the company's mission and values by providing personalized service to inform and solve problems for our elite customers, agents, and business partners.
Job Details Full Time or Part Time:
Full time
Standard Hours Per Week:
Monday - Friday, 40 hours/week
Work Schedule:
Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type:
In‑Office, Hybrid
Responsibilities
Inbound and outbound calls – Answer inbound calls from Inner Circle & Ember agents within a short period of time and make outbound calls to clients & agents to confirm specific details regarding policy requests.
Document Review – Process New Business, Customer Experience and Agency requests for Inner Circle & Ember agents in a timely manner.
Communication – Effectively communicate with agents, IMO’s, and other team members; build strong, long‑lasting relationships with Inner Circle/Ember agents; de‑escalate calls when possible and initiate clear and frequent communication with managers; monitor team chats to answer any questions other team members may have while on the phone with elite customers.
Telephone Skills – Use patience, empathy, and listening skills to handle misunderstandings; adapt to each unique situation & business type to provide personalized & excellent customer service.
Documentation – Document & update for each service action within a short period of time for New Business, Customer Service and Agency; communicate with management for incidents such as fraud, privacy issues, complaints & suggestions.
Research – Investigate & resolve complex issues related to New Business, Customer Experience, Agency, Death Claims & withdrawal information; keep up to date with changes and enhance knowledge to respond to inquiries of varying complexity; multi‑task.
Report to and perform other work or projects as directed by Inner Circle leadership.
Job Requirements
High school diploma, GED, or any combination of education, professional training, or work experience that demonstrates ability to do the job.
1‑2 years of Customer experience.
Ability to coordinate calls for Agent inbound and outbound communications.
Ability to monitor and adapt to a caller's situation; employ professional demeanor, courtesy, and excellent listening skills.
Detail‑oriented with ability to complete tasks correctly and in a timely manner.
Ability to solve problems and make decisions promptly.
Ability to work specific hours to meet standards for phone coverage.
Experience using computers including PC applications such as MS Word, MS Excel, or Outlook.
Proficiency in annuity product knowledge and guidelines.
Proficiency in Annuity Intake and Annuity Policy Administration Service software.
Knowledge of all annuity forms and their requirements.
Ability to work independently & to be self‑motivated.
Benefits
Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement
At SILAC Insurance Company, our core values are not just a requirement, they are a standard by which we live. These values are incorporated every day, whether we are discussing ideas for new projects and procedures, finding a resolution for a customer's problem, or recruiting new talent. It is just one of the many things that make SILAC Insurance Company a Top Workplace.
We celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal‑opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.
Our Core Values
Adaptability & Continuous Improvement
Transparency & Trust, Honesty & Integrity
Teamwork & Collaboration
Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.
Agent Relationship Specialist Department Overview:
To provide best-in-class service to our elite agents by phone and written communication. To be able to communicate in a friendly and professional manner focusing on building trustworthy, long‑lasting relationships. Promotes the value of service‑oriented business and products.
Job Overview:
To communicate by phone and email with our elite agents. This includes processing new business and customer experience tasks within our service standard guidelines for Ember and Inner Circle. Working within a team environment where you are expected to share your knowledge with others. Represent the company's mission and values by providing personalized service to inform and solve problems for our elite customers, agents, and business partners.
Job Details Full Time or Part Time:
Full time
Standard Hours Per Week:
Monday - Friday, 40 hours/week
Work Schedule:
Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type:
In‑Office, Hybrid
Responsibilities
Inbound and outbound calls – Answer inbound calls from Inner Circle & Ember agents within a short period of time and make outbound calls to clients & agents to confirm specific details regarding policy requests.
Document Review – Process New Business, Customer Experience and Agency requests for Inner Circle & Ember agents in a timely manner.
Communication – Effectively communicate with agents, IMO’s, and other team members; build strong, long‑lasting relationships with Inner Circle/Ember agents; de‑escalate calls when possible and initiate clear and frequent communication with managers; monitor team chats to answer any questions other team members may have while on the phone with elite customers.
Telephone Skills – Use patience, empathy, and listening skills to handle misunderstandings; adapt to each unique situation & business type to provide personalized & excellent customer service.
Documentation – Document & update for each service action within a short period of time for New Business, Customer Service and Agency; communicate with management for incidents such as fraud, privacy issues, complaints & suggestions.
Research – Investigate & resolve complex issues related to New Business, Customer Experience, Agency, Death Claims & withdrawal information; keep up to date with changes and enhance knowledge to respond to inquiries of varying complexity; multi‑task.
Report to and perform other work or projects as directed by Inner Circle leadership.
Job Requirements
High school diploma, GED, or any combination of education, professional training, or work experience that demonstrates ability to do the job.
1‑2 years of Customer experience.
Ability to coordinate calls for Agent inbound and outbound communications.
Ability to monitor and adapt to a caller's situation; employ professional demeanor, courtesy, and excellent listening skills.
Detail‑oriented with ability to complete tasks correctly and in a timely manner.
Ability to solve problems and make decisions promptly.
Ability to work specific hours to meet standards for phone coverage.
Experience using computers including PC applications such as MS Word, MS Excel, or Outlook.
Proficiency in annuity product knowledge and guidelines.
Proficiency in Annuity Intake and Annuity Policy Administration Service software.
Knowledge of all annuity forms and their requirements.
Ability to work independently & to be self‑motivated.
Benefits
Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement
At SILAC Insurance Company, our core values are not just a requirement, they are a standard by which we live. These values are incorporated every day, whether we are discussing ideas for new projects and procedures, finding a resolution for a customer's problem, or recruiting new talent. It is just one of the many things that make SILAC Insurance Company a Top Workplace.
We celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal‑opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr