Associate, Provider Engagement
Stellar Health, New York, NY, United States
About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.
About the position
Stellar is looking for a Provider Engagement Associate who will drive performance impact for our practices. Provider Success works closely with healthcare providers, clinicians, and practice staff to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role is a key part of our Operations Team and works cross-functionally with Sales, Product and Customer Success. We're looking for talented and driven individuals to join our team. If you're interested in working at a healthcare startup, this opportunity is for you! What you’ll do:
Conduct outreach calls to practices, and build immediate rapport and trust by adapting approach to their needs
Lead individual and group practice meetings to build successful workflows with the Stellar application and drive performance on key outcomes
Quickly triage inbound emails and answer questions from practices
Collaborate with team members across our larger Provider Success function to implement new engagement strategies on a monthly basis
Generate insights on how standardize and scale our existing processes
Act as a Stellar Ambassador with practices and other healthcare stakeholders
Work cross functionally with product and customer success stakeholders to communicate medical group insights and resolve issues
What you need to have:
Bachelors Degree
Previous experience in customer service, customer success, sales or operations
Experience working in a fast-paced environment
A determination to help doctors and clinicians provide high quality care
Excellent project management experience, including the ability to manage/ juggle multiple priorities
Who will love this job:
You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
You thrive on helping others and owning successful outcomes
You are a team player and understand collaboration and accountability are key
You understand, appreciate and enjoy responsibility
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees: Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family Leave
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
Stock Options & a 401k matching program
Career development opportunities like Manager Training, coaching, and an internal mobility program
A broad calendar of company sponsored social events that for our in-office and remote employees
Diversity is the key to our success . Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
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Stellar is looking for a Provider Engagement Associate who will drive performance impact for our practices. Provider Success works closely with healthcare providers, clinicians, and practice staff to ensure that they are using Stellar's technology product to improve patient quality outcomes. This role is a key part of our Operations Team and works cross-functionally with Sales, Product and Customer Success. We're looking for talented and driven individuals to join our team. If you're interested in working at a healthcare startup, this opportunity is for you! What you’ll do:
Conduct outreach calls to practices, and build immediate rapport and trust by adapting approach to their needs
Lead individual and group practice meetings to build successful workflows with the Stellar application and drive performance on key outcomes
Quickly triage inbound emails and answer questions from practices
Collaborate with team members across our larger Provider Success function to implement new engagement strategies on a monthly basis
Generate insights on how standardize and scale our existing processes
Act as a Stellar Ambassador with practices and other healthcare stakeholders
Work cross functionally with product and customer success stakeholders to communicate medical group insights and resolve issues
What you need to have:
Bachelors Degree
Previous experience in customer service, customer success, sales or operations
Experience working in a fast-paced environment
A determination to help doctors and clinicians provide high quality care
Excellent project management experience, including the ability to manage/ juggle multiple priorities
Who will love this job:
You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
You thrive on helping others and owning successful outcomes
You are a team player and understand collaboration and accountability are key
You understand, appreciate and enjoy responsibility
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees: Medical, Dental and Vision Benefits
Flexible PTO
Universal Paid Family Leave
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
Stock Options & a 401k matching program
Career development opportunities like Manager Training, coaching, and an internal mobility program
A broad calendar of company sponsored social events that for our in-office and remote employees
Diversity is the key to our success . Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
#J-18808-Ljbffr