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Customer Service Representative - Entry Level

GEM, Richmond, VA, United States


We have an immediate opening for a motivated

Customer Service Representative

to join our fast-growing

event marketing and brand promotions team . Our company specializes in delivering high-impact

customer engagement, client support, and live event marketing campaigns

for nationally recognized brands.

In this role, you will play a vital part in enhancing the

customer experience, building client relationships, and supporting brand growth

through face-to-face interactions at events and promotional activations.

This is a great opportunity for individuals looking to start or grow a career in

customer service, client relations, event marketing, and brand representation .

Key Responsibilities

Provide exceptional

customer service and support

at live events and promotional campaigns

Represent client brands as a

Brand Ambassador , handling customer interactions and inquiries

Build and maintain strong relationships with customers, clients, and team members

Assist in executing

event-based marketing and customer engagement initiatives

Gather and communicate

customer feedback and insights

to improve service and campaign performance

Support the rollout of

customer-focused marketing and promotional strategies

Collaborate with internal teams to ensure consistent messaging and service excellence

Maintain a professional, friendly presence that reflects a positive

brand image

What We're Looking For

Strong communication and

customer relationship-building skills

Ability to multitask in a

fast-paced, event-driven environment

Positive attitude with a professional and approachable demeanor

Self-motivated with the ability to work independently and as part of a team

Strong problem-solving skills and attention to detail

Interest in

career growth within customer service, marketing, or client relations

Why Join Us?

Immediate Start Opportunities

Clear path for

career advancement into leadership and management roles

Hands-on experience in

customer service, brand promotions, and event marketing

Supportive, energetic, and team-oriented work environment

Opportunity to work with

national brands and high-visibility campaigns

This role is ideal for candidates looking to gain experience in

customer service, customer experience, and client-facing roles , while building a foundation in

event marketing and brand engagement .

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