Customer Support - Order Entry

ONICON Incorporated is a leader in flow and energy measurement solutions and delivers comprehensive solutions for our customers’ needs. We specialize in HVAC flow and energy measurement solutions and provide our customers with the most accurate and reliable readings for their applications. We pride ourselves on the ONICON Difference seen in every engineered solution we offer. Our team constantly strives to provide excellent customer service from start to finish.

Job Summary We are seeking a highly motivated and skilled

Customer Service Order Entry Associate

to join our team at

ONICON Incorporated . The ideal candidate will be responsible for

Customer Support and Order-Entry .

Essential Functions And Responsibilities

Enter customer orders into ERP system and communicate order confirmation to customers

Build and maintain strong business relationships with new and existing customers

Process customer demands and ensures accurate order fulfillment

Provide updates on inventory levels, order status, tracking, service contracts, and repair orders

Handle inbound and outbound customer calls with professionalism and efficiency

Develop fundamental knowledge of products to ensure customers receive the right solutions for their applications

Generate invoices and credit memos for customer orders

Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments

Create and maintain customer records with accurate account information

Produce domestic and international shipping documents

Perform additional duties as assigned by the manager

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