Customer Service Representative
USA Jobs, Prescott, AZ, United States
Customer Service Representative I
We're looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecycle from order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers. Youll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams. If youre organized, tech-savvy, and passionate about customer service, we want to hear from you! Responsibilities: Order & Quotation Management Process quotes and sales orders using CRM and ERP (Oracle) systems Review purchase orders for pricing, terms, and delivery accuracy Track order progress and proactively communicate updates Returns & Replacements Issue return authorizations and process credit or replacement orders Ensure approvals are obtained and customer expectations are managed Customer Support & Relationship Management Respond to customer inquiries via phone and email Provide order status updates, suggest product solutions, and resolve issues Build strong customer relationships through clear, timely communication CRM & Data Entry Maintain accurate records of customer information, opportunities, and interactions Update CRM with quote status, communications, and follow-ups Cross-Functional Collaboration Coordinate with operations, engineering, production control, and account management teams to ensure accurate and timely order fulfillment Documentation Organize and file all sales-related documents in accordance with company standards Regular & Reliable Attendance Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration. Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work Additional Responsibilities Log and manage customer complaints Maintain regular, reliable onsite attendance Uphold company policies, ethics, and EH&S standards Perform other duties as assigned This position may include part-time marketing responsibilities as needed
We're looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecycle from order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers. Youll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams. If youre organized, tech-savvy, and passionate about customer service, we want to hear from you! Responsibilities: Order & Quotation Management Process quotes and sales orders using CRM and ERP (Oracle) systems Review purchase orders for pricing, terms, and delivery accuracy Track order progress and proactively communicate updates Returns & Replacements Issue return authorizations and process credit or replacement orders Ensure approvals are obtained and customer expectations are managed Customer Support & Relationship Management Respond to customer inquiries via phone and email Provide order status updates, suggest product solutions, and resolve issues Build strong customer relationships through clear, timely communication CRM & Data Entry Maintain accurate records of customer information, opportunities, and interactions Update CRM with quote status, communications, and follow-ups Cross-Functional Collaboration Coordinate with operations, engineering, production control, and account management teams to ensure accurate and timely order fulfillment Documentation Organize and file all sales-related documents in accordance with company standards Regular & Reliable Attendance Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration. Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work Additional Responsibilities Log and manage customer complaints Maintain regular, reliable onsite attendance Uphold company policies, ethics, and EH&S standards Perform other duties as assigned This position may include part-time marketing responsibilities as needed