Bilingual Customer Service Representative
The Davis Companies, Alpharetta, GA, United States
The Account Resolution Specialist is responsible for contacting customers with accounts that are 5–29 days past due and working with them to bring their accounts current. This is a high‑volume, phone‑based role requiring strong communication skills, problem‑solving ability, and a customer‑focused mindset. The ideal candidate is comfortable handling frequent calls, multitasking efficiently, and maintaining a professional, positive approach in every interaction.
Key Responsibilities Manage a high volume of outbound and inbound calls assisting customers with delinquent accounts Work directly with customers to identify the root cause of delinquency and develop effective repayment solutions Negotiate payment arrangements while educating customers on available options and account responsibilities Maintain detailed and accurate documentation of customer interactions and account activity Consistently support department and call‑center goals related to delinquency management and customer satisfaction Adhere to all company policies, procedures, and compliance standards Maintain a positive, professional, and empathetic tone during all customer interactions This role requires the ability to handle approximately 200+ calls per day and work at a desk for full 8‑hour shifts, with potential overtime as business needs require.
Skills & Qualifications Required Skills Excellent verbal communication skills with the ability to explain information clearly and confidently Bilingual (English/Spanish) is a required Strong customer service orientation and problem‑solving mindset Ability to multitask effectively (talking, typing, and navigating systems simultaneously) Comfort working in a fast‑paced, phone‑intensive environment Self‑motivated with the ability to take ownership of responsibilities Open to feedback, coaching, and continuous improvement Adaptable to change and evolving processes Preferred Qualifications 4‑year college degree preferred, but not required
Why This Role Structured, team‑oriented call center environment Opportunity to build strong communication, negotiation, and problem‑solving skills Ideal for candidates who enjoy helping customers resolve issues and stay engaged throughout the day
Key Responsibilities Manage a high volume of outbound and inbound calls assisting customers with delinquent accounts Work directly with customers to identify the root cause of delinquency and develop effective repayment solutions Negotiate payment arrangements while educating customers on available options and account responsibilities Maintain detailed and accurate documentation of customer interactions and account activity Consistently support department and call‑center goals related to delinquency management and customer satisfaction Adhere to all company policies, procedures, and compliance standards Maintain a positive, professional, and empathetic tone during all customer interactions This role requires the ability to handle approximately 200+ calls per day and work at a desk for full 8‑hour shifts, with potential overtime as business needs require.
Skills & Qualifications Required Skills Excellent verbal communication skills with the ability to explain information clearly and confidently Bilingual (English/Spanish) is a required Strong customer service orientation and problem‑solving mindset Ability to multitask effectively (talking, typing, and navigating systems simultaneously) Comfort working in a fast‑paced, phone‑intensive environment Self‑motivated with the ability to take ownership of responsibilities Open to feedback, coaching, and continuous improvement Adaptable to change and evolving processes Preferred Qualifications 4‑year college degree preferred, but not required
Why This Role Structured, team‑oriented call center environment Opportunity to build strong communication, negotiation, and problem‑solving skills Ideal for candidates who enjoy helping customers resolve issues and stay engaged throughout the day