Director of Customer Service and Logistics

A business‑to‑business distributor supporting commercial and industrial operations is seeking an experienced customer service leader.

Key Responsibilities: Provide strategic leadership to a customer service organization supporting long‑term customer accounts and ongoing order fulfillment Oversee service operations tied to order processing, production coordination, and delivery execution Serve as the primary escalation point for account‑level and systemic service issues Partner closely with operations, warehouse, drivers, and sales leadership to ensure consistent account execution Monitor service performance across accounts to identify recurring issues, root causes, and operational trends Drive practical, cross‑functional improvements to workflows, communication, and handoffs to reduce repeat issues Develop and coach supervisors and frontline leadership to strengthen accountability, ownership, and service consistency Align customer service priorities with broader operational and business objectives

Requirements: Bachelor’s degree in a business‑related field preferred Several years of experience in customer service, including prior people leadership Experience setting direction and using performance metrics to drive improvement Solid technical aptitude with the ability to learn new systems and support team adoption Effective problem‑solving and decision‑making skills Strong numerical and analytical capability