Customer Service Representative

Job Title: Customer Service Representative (CSR) Location: Davie, FL Duration: 12+ Months Contract with possible Extension Job Summary Serve as the primary point of contact for customers in the Arbitration Hub, providing timely support, resolving issues, and ensuring a smooth customer experience. Key Responsibilities Handle customer queries via phone, chat, and email Manage issues from identification to resolution Coordinate with internal teams for escalations Maintain accurate documentation and track issue status Build customer relationships through problem-solving and guidance Requirements 12 years of customer service experience Strong communication skills Ability to multitask and stay organized Calm under pressure Spanish proficiency preferred