Account Manager, RIA Partnerships

Job Description

Overview

We are seeking a highly organized and proactive Account Manager to support and grow our RIA white-label platform. This individual will work closely with leadership to manage advisor relationships, coordinate onboarding, and ensure smooth operational delivery. This is a high-growth role with a clear path to leadership.

Key Responsibilities

RIA Relationship Support
Serve as a key point of contact for RIA partners
Maintain strong communication and ensure a high-quality experience
Onboarding Coordination
Coordinate onboarding of RIA firms and clients
Track progress and ensure deadlines are met
Operations Coordination
Work with bill pay and accounting teams
Monitor workload and flag capacity constraints
Sales Support
Assist with proposals, pricing, and contracts
Join sales calls over time
Process Improvement
Identify inefficiencies and improve workflows
Leverage technology and AI tools

Qualifications

3–6 years of experience in account management, operations, or client success
Experience in wealth management, RIA, or fintech preferred
Strong organizational and communication skills

What We’re Looking For

Ownership mindset
Detail-oriented and organized
Calm under pressure
Tech and AI curious
Growth-oriented with leadership potential

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

Work cross functionally within the company to communicate with all stakeholders in customers' success
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth within our platform
Manage all reporting about the health of customers' accounts

Qualifications

Previous account management experience
Articulate and well accustomed to a client facing role
Willingness and ability to travel

Next Steps

Plumb is committed to going “Beyond the Numbers” for our clients. To do that, we need people who want to build something better—and who are comfortable evolving how work gets done as automation becomes part of the day-to-day.

What we offer

Competitive base salary
Incentive plan
Health, Dental, and Vision coverage
Ongoing development, feedback, and growth opportunities (we promote from within whenever possible)

Compensation and Additional Information

Base salary range: $75,000 – $95,000 with a significant bonus opportunity. Plumb is an equal opportunity employer.
This role is part of the senior management team. Apply through the job posting, or email the President (rob@thinkplumb.com) or EVP (anneke@thinkplumb.com) with a cover letter and resume. A thoughtful, detailed cover letter gets an interview—if you’re a fit, we want to hear from you.

","

Account Manager, RIA Partnerships

Job Description

Overview

We are seeking a highly o...","Account Manager, RIA Partnerships",[107],["B","3062658278"],"Work at Plumb Bill Pay","/jobs/3062658278-account-manager-ria-partnerships","La Jolla Shores, CA, United States","/jobs?keyword=Plumb+Bill+Pay","/jobs?location=La+Jolla+Shores%2C+CA%2C+United+States","/jobs?keyword=Account+Manager%2C+RIA+Partnerships",{"_65":66,"_67":108,"_69":103,"_71":109},"La Jolla Shores","CA",["D",1775520000000],[116],["B","3062659772"],"/jobs/3062659772-account-manager-ria-partnerships","Franklin, TN, United States","/jobs?location=Franklin%2C+TN%2C+United+States",{"_65":66,"_67":117,"_69":118,"_71":119,"_73":120},"Franklin","Franklin, TN, United States, 37068","TN","37068",["D",1775473200000],"Account Manager, RIA Partnerships\nJob Description\nOverview\nWe are seeking a highly organized and proactive Account Manager to support and grow our RIA white-label platform. This individual will work closely with leadership to manage advisor relationships, coordinate onboarding, and ensure smooth operational delivery. This is a high-growth role with a clear path to leadership.\nKey Responsibilities\nRIA Relationship Support\nServe as a key point of contact for RIA partners\nMaintain strong communication and ensure a high-quality experience\nOnboarding Coordination\nCoordinate onboarding of RIA firms and clients\nTrack progress and ensure deadlines are met\nOperations Coordination\nWork with bill pay and accounting teams\nMonitor workload and flag capacity constraints\nSales Support\nAssist with proposals, pricing, and contracts\nJoin sales calls over time\nProcess Improvement\nIdentify inefficiencies and improve workflows\nLeverage technology and AI tools\nQualifications\n36 years of experience in account management, operations, or client success\nExperience in wealth management, RIA, or fintech preferred\nStrong organizational and communication skills\nWhat Were Looking For\nOwnership mindset\nDetail-oriented and organized\nCalm under pressure\nTech and AI curious\nGrowth-oriented with leadership potential\nThe ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.\nResponsibilities\nWork cross functionally within the company to communicate with all stakeholders in customers' success\nCreate and maintain relationships with customers to better understand and achieve their needs\nMake visits to our customers to identify opportunities for growth within our platform\nManage all reporting about the health of customers' accounts\nQualifications\nPrevious account management experience\nArticulate and well accustomed to a client facing role\nWillingness and ability to travel\nNext Steps\nPlumb is committed to going Beyond the Numbers for our clients. To do that, we need people who want to build something betterand who are comfortable evolving how work gets done as automation becomes part of the day-to-day.\nWhat we offer\nCompetitive base salary\nIncentive plan\nHealth, Dental, and Vision coverage\nOngoing development, feedback, and growth opportunities (we promote from within whenever possible)\nCompensation and Additional Information\nBase salary range: $75,000 $95,000 with a significant bonus opportunity. Plumb is an equal opportunity employer.\nThis role is part of the senior management team. Apply through the job posting, or email the President (rob@thinkplumb.com) or EVP (anneke@thinkplumb.com) with a cover letter and resume. A thoughtful, detailed cover letter gets an interviewif youre a fit, we want to hear from you.

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