Customer Service Representative (Scientific)
Astrix, Mount Prospect, IL, United States
Pay Rate Low: 25 | Pay Rate High: 35
We are seeking a Customer Service Representative / Lead to support a fast-growing Life Sciences organization. This is a B2B, customer-facing role focused on managing inbound inquiries, processing orders, and ensuring a high level of customer satisfaction.
Location:
Cook County, IL (Onsite)
Schedule:
Monday – Friday, 8:15 AM – 5:00 PM
Type:
Contract-to-Hire (6 months)
This role is open to candidates at different experience levels:
Customer Service Representative: $25–30/hour | 2+ years of experience
Customer Service Lead: $30–35/hour | 5+ years of experience and/or prior leadership or mentoring experience
Key Responsibilities
Serve as the primary point of contact for customers via phone and email
Handle inbound inquiries related to orders, product information, and documentation
Process and track orders, ensuring accuracy and timely follow-up
Provide SDS sheets, Certificates of Analysis (COAs), and other customer documentation
Identify customer needs and collaborate with internal teams for resolution
Maintain accurate customer records and system updates
Escalate issues as needed to ensure customer satisfaction
Additional Responsibilities (Lead Level)
Handle escalated or complex customer issues
Provide guidance and support to team members
Assist with workflow coordination and process improvements
Help ensure service levels and response times are met
Qualifications
2+ years of B2B customer service experience required (5+ years for Lead consideration)
Experience in Life Sciences or similar industries (Abbott, AbbVie, Medline, etc.) strongly preferred
Strong communication skills with a professional demeanor
Ability to multitask in a fast-paced environment
High attention to detail and organizational skills
Comfortable working onsite daily and interacting with customers/suppliers
This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
#J-18808-Ljbffr
We are seeking a Customer Service Representative / Lead to support a fast-growing Life Sciences organization. This is a B2B, customer-facing role focused on managing inbound inquiries, processing orders, and ensuring a high level of customer satisfaction.
Location:
Cook County, IL (Onsite)
Schedule:
Monday – Friday, 8:15 AM – 5:00 PM
Type:
Contract-to-Hire (6 months)
This role is open to candidates at different experience levels:
Customer Service Representative: $25–30/hour | 2+ years of experience
Customer Service Lead: $30–35/hour | 5+ years of experience and/or prior leadership or mentoring experience
Key Responsibilities
Serve as the primary point of contact for customers via phone and email
Handle inbound inquiries related to orders, product information, and documentation
Process and track orders, ensuring accuracy and timely follow-up
Provide SDS sheets, Certificates of Analysis (COAs), and other customer documentation
Identify customer needs and collaborate with internal teams for resolution
Maintain accurate customer records and system updates
Escalate issues as needed to ensure customer satisfaction
Additional Responsibilities (Lead Level)
Handle escalated or complex customer issues
Provide guidance and support to team members
Assist with workflow coordination and process improvements
Help ensure service levels and response times are met
Qualifications
2+ years of B2B customer service experience required (5+ years for Lead consideration)
Experience in Life Sciences or similar industries (Abbott, AbbVie, Medline, etc.) strongly preferred
Strong communication skills with a professional demeanor
Ability to multitask in a fast-paced environment
High attention to detail and organizational skills
Comfortable working onsite daily and interacting with customers/suppliers
This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!
#J-18808-Ljbffr