Customer Service Representative
Kelly, Amherst, OH, United States
Customer Service Representative
Location: Amherst, OH
Pay: $20 an hour
We are seeking a detail‑oriented and customer‑focused Customer Service Representative to join our team. This role is responsible for handling customer inquiries, processing orders, and ensuring timely and accurate communication between internal teams and external customers. The ideal candidate thrives in a fast‑paced environment, demonstrates strong problem‑solving skills, and is committed to delivering excellent customer service.
Key Responsibilities
Respond to customer requests received via phone, email, and electronic systems
Accurately create and manage quotations, sales orders, returns, and other transactions in SAP
Provide updates on order status, inventory availability, delivery timelines, and pricing
Troubleshoot and resolve customer issues and complaints in a timely and professional manner
Collaborate with internal teams to gather information and resolve customer inquiries
Utilize case management systems to track, update, and complete assigned tasks
Maintain a professional and positive approach when interacting with customers and colleagues
Identify opportunities to improve processes and daily workflows
Meet performance standards and metrics established by leadership
Perform additional duties as assigned
Qualifications Education
High School Diploma or equivalent required
Associate or Bachelor’s degree preferred
Experience
Minimum of 1 year of experience in customer service, call center, or office environment
SAP (ECC) Experience Preferred
Experience with accounts receivable, collections, or customer communications preferred
Experience with case management systems is a plus
Skills & Competencies
Strong written and verbal communication skills
Excellent organizational and time management abilities
High attention to detail and accuracy
Customer‑focused mindset
Ability to work collaboratively in a team environment
Self‑motivated and able to work independently
Proficient in computer systems and data entry
Ability to work under pressure while maintaining professionalism
Work Environment & Schedule Office‑based position
Full‑time, Monday through Friday
Schedule Options
8:00 AM – 5:00 PM (1‑hour lunch)
8:00 AM – 4:30 PM (30‑minute lunch)
8:30 AM – 5:00 PM (30‑minute lunch)
Benefits Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Employees are entitled to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), a transit spending account, and paid sick leave under the applicable state or local plan.
Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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Pay: $20 an hour
We are seeking a detail‑oriented and customer‑focused Customer Service Representative to join our team. This role is responsible for handling customer inquiries, processing orders, and ensuring timely and accurate communication between internal teams and external customers. The ideal candidate thrives in a fast‑paced environment, demonstrates strong problem‑solving skills, and is committed to delivering excellent customer service.
Key Responsibilities
Respond to customer requests received via phone, email, and electronic systems
Accurately create and manage quotations, sales orders, returns, and other transactions in SAP
Provide updates on order status, inventory availability, delivery timelines, and pricing
Troubleshoot and resolve customer issues and complaints in a timely and professional manner
Collaborate with internal teams to gather information and resolve customer inquiries
Utilize case management systems to track, update, and complete assigned tasks
Maintain a professional and positive approach when interacting with customers and colleagues
Identify opportunities to improve processes and daily workflows
Meet performance standards and metrics established by leadership
Perform additional duties as assigned
Qualifications Education
High School Diploma or equivalent required
Associate or Bachelor’s degree preferred
Experience
Minimum of 1 year of experience in customer service, call center, or office environment
SAP (ECC) Experience Preferred
Experience with accounts receivable, collections, or customer communications preferred
Experience with case management systems is a plus
Skills & Competencies
Strong written and verbal communication skills
Excellent organizational and time management abilities
High attention to detail and accuracy
Customer‑focused mindset
Ability to work collaboratively in a team environment
Self‑motivated and able to work independently
Proficient in computer systems and data entry
Ability to work under pressure while maintaining professionalism
Work Environment & Schedule Office‑based position
Full‑time, Monday through Friday
Schedule Options
8:00 AM – 5:00 PM (1‑hour lunch)
8:00 AM – 4:30 PM (30‑minute lunch)
8:30 AM – 5:00 PM (30‑minute lunch)
Benefits Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. Employees are entitled to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), a transit spending account, and paid sick leave under the applicable state or local plan.
Equal Employment Opportunity Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
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