Customer Service Representative
Kelly, Amherst, OH, United States
Customer Service Representative
Amherst, OH, US Contact Center High School or equivalent Full Time, Temporary 20.00 Entry Level On-site Manufacturing - Other First Shift (Day) Customer Service Representative Location: Amherst, OH Pay: $20 an hour We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for handling customer inquiries, processing orders, and ensuring timely and accurate communication between internal teams and external customers. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to delivering excellent customer service. Key Responsibilities: Respond to customer requests received via phone, email, and electronic systems Accurately create and manage quotations, sales orders, returns, and other transactions in SAP Provide updates on order status, inventory availability, delivery timelines, and pricing Troubleshoot and resolve customer issues and complaints in a timely and professional manner Collaborate with internal teams to gather information and resolve customer inquiries Utilize case management systems to track, update, and complete assigned tasks Maintain a professional and positive approach when interacting with customers and colleagues Identify opportunities to improve processes and daily workflows Meet performance standards and metrics established by leadership Perform additional duties as assigned Qualifications: Education: High School Diploma or equivalent required Associate or Bachelor's degree preferred Experience: Minimum of 1 year of experience in customer service, call center, or office environment Experience with accounts receivable, collections, or customer communications preferred SAP (ECC) experience preferred Experience with case management systems is a plus Skills & Competencies: Strong written and verbal communication skills Excellent organizational and time management abilities High attention to detail and accuracy Customer-focused mindset Ability to work collaboratively in a team environment Self-motivated and able to work independently Proficient in computer systems and data entry Ability to work under pressure while maintaining professionalism Work Environment & Schedule: Office-based position Full-time, Monday through Friday Schedule options: 8:00 AM
5:00 PM (1-hour lunch) 8:00 AM
4:30 PM (30-minute lunch) 8:30 AM
5:00 PM (30-minute lunch) Business casual dress code (clean, non-ripped jeans permitted)
Amherst, OH, US Contact Center High School or equivalent Full Time, Temporary 20.00 Entry Level On-site Manufacturing - Other First Shift (Day) Customer Service Representative Location: Amherst, OH Pay: $20 an hour We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for handling customer inquiries, processing orders, and ensuring timely and accurate communication between internal teams and external customers. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to delivering excellent customer service. Key Responsibilities: Respond to customer requests received via phone, email, and electronic systems Accurately create and manage quotations, sales orders, returns, and other transactions in SAP Provide updates on order status, inventory availability, delivery timelines, and pricing Troubleshoot and resolve customer issues and complaints in a timely and professional manner Collaborate with internal teams to gather information and resolve customer inquiries Utilize case management systems to track, update, and complete assigned tasks Maintain a professional and positive approach when interacting with customers and colleagues Identify opportunities to improve processes and daily workflows Meet performance standards and metrics established by leadership Perform additional duties as assigned Qualifications: Education: High School Diploma or equivalent required Associate or Bachelor's degree preferred Experience: Minimum of 1 year of experience in customer service, call center, or office environment Experience with accounts receivable, collections, or customer communications preferred SAP (ECC) experience preferred Experience with case management systems is a plus Skills & Competencies: Strong written and verbal communication skills Excellent organizational and time management abilities High attention to detail and accuracy Customer-focused mindset Ability to work collaboratively in a team environment Self-motivated and able to work independently Proficient in computer systems and data entry Ability to work under pressure while maintaining professionalism Work Environment & Schedule: Office-based position Full-time, Monday through Friday Schedule options: 8:00 AM
5:00 PM (1-hour lunch) 8:00 AM
4:30 PM (30-minute lunch) 8:30 AM
5:00 PM (30-minute lunch) Business casual dress code (clean, non-ripped jeans permitted)