Product Manager - Loyalty & Rewards
Insight Global, Irvine, CA, United States
Job Description
A B2B technology and distribution client is seeking a Product Manager – Loyalty & Rewards to join their team! This individual will own the strategy and execution of a customer loyalty and rewards ecosystem designed to drive retention, engagement, and long-term customer value. They will define the product roadmap, gather requirements, and partner closely with engineering, marketing, and analytics to launch and optimize loyalty features such as rewards, tiers, offers, and partner incentives. The role will rely heavily on data analysis, experimentation, and customer insights to continuously improve program performance and user experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
5+ years of Product Management experience with at least 2+ years owning a loyalty, rewards, or customer engagement platform
Proven experience managing end-to-end product lifecycle from strategy and roadmap through launch and optimization
Strong background partnering with engineering, design, analytics, marketing, and operations
Data-driven mindset with experience using KPIs, experimentation (A/B testing), and customer insights to guide decisions
Experience translating business goals into clear product requirements and user stories
Excellent communication skills with the ability to influence stakeholders at multiple levels
Experience in B2B, marketplace, or platform-based products
Familiarity with points-based rewards, tiering systems, partner-funded incentives, or promotions
Background working with global or multi-region loyalty programs
Experience integrating loyalty programs with CRM, marketing automation, or e-commerce platforms
MBA or advanced degree in a related field
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We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
5+ years of Product Management experience with at least 2+ years owning a loyalty, rewards, or customer engagement platform
Proven experience managing end-to-end product lifecycle from strategy and roadmap through launch and optimization
Strong background partnering with engineering, design, analytics, marketing, and operations
Data-driven mindset with experience using KPIs, experimentation (A/B testing), and customer insights to guide decisions
Experience translating business goals into clear product requirements and user stories
Excellent communication skills with the ability to influence stakeholders at multiple levels
Experience in B2B, marketplace, or platform-based products
Familiarity with points-based rewards, tiering systems, partner-funded incentives, or promotions
Background working with global or multi-region loyalty programs
Experience integrating loyalty programs with CRM, marketing automation, or e-commerce platforms
MBA or advanced degree in a related field
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