Referral Relationship Manager
Ethos Veterinary Health, Williston, VT, United States
Drive Growth | Build Relationships | Make an Impact | Referral Relationship Manager (RRM)
What if your work directly expanded access to life‑saving veterinary care?
At Ethos, this isn’t just a relationship management role—it’s a growth‑driving, community‑shaping opportunity, it’s about becoming the connector, strategist, and growth driver behind thriving emergency & specialty veterinary hospitals.
We’re looking for a Referral Relationship Manager (RRM) who can build powerful partnerships, strengthen referral networks, and drive meaningful impact across three of our hospitals.
Locations
Peak Veterinary Referral Center, Williston, VT - Your home base, where you’ll be onsite and fully embedded with the team
Small Animal Veterinary Emergency & Specialty (SAVES), Lebanon, NH - Providing mostly virtual support with some travel
Capital District Veterinary Referral Hospital, Latham, NY – Providing mostly virtual support with some travel
Responsibility Allocation:
Will vary on a week‑to‑week basis. RRM must be flexible depending on needs of site and the market.
The Details: Referral Relationship Manager (RRM)
Salary:
$70,000–$80,000/year
Schedule : Full-time (40 hours/week); schedule may vary based on event needs, including occasional evenings or weekends.
Travel:
Up to 4 days/week in the field, with admin time at hospitals
Environment:
Fast‑paced, collaborative, relationship‑driven
Benefits:
VetBloom Access – RACE‑approved CE, training, and curriculum library
Comprehensive Benefits – Medical, dental, vision, disability, life insurance, HSA/FSA, 401(k), and more
Growth & Development – Ongoing training, career progression, and a supportive network
Why This Role Is a Game‑Changer You’ll be the face of the hospital in the field— the person who:
Builds trusted partnerships with referring veterinarians
Shapes how—and where—patients receive advanced care
Drives real, measurable hospital growth through strategy and relationships
Creates experiences (events, CE programs, outreach) that people remember
What You’ll Actually Be Doing (And Why It’s Exciting)
Drive referral growth
through intentional outreach, not passive check‑ins
Own your territory —build, strengthen, and expand a network of referring practices
Create high‑impact events
(CE, open houses, community partnerships) that elevate your hospital’s presence
Partner with marketing
+ leadership to launch campaigns, new services, and clinicians
Use data like a strategist —tracking trends, identifying opportunities, and adjusting your approach
Shape the referral experience
by solving problems and improving how hospitals serve their partners
Qualities of a Successful Candidate
Mission-Driven:
Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care.
Grit & Resilience:
Brings determination, persistence, and professionalism to a demanding, fast‑paced environment.
High Standards:
Demonstrates strong accountability, integrity, and pride in delivering high‑quality work.
Curiosity:
Actively seeks knowledge, feedback, and innovative approaches to improve outcomes.
Self‑Starter:
Works independently, takes initiative, and drives results with minimal supervision.
Relationship‑Oriented:
Builds trust, communicates effectively, and maintains strong professional relationships.
Coachability & Growth Mindset:
Open to feedback, adaptable, and committed to continuous improvement.
What You Can Expect
Autonomy + Ownership
– You’ll run your territory like it’s your own business
High Visibility
– Work directly with hospital leadership and growth teams
Strategic Impact
– Your work directly influences hospital success and patient access to care
Variety in Your Day
– Field visits, events, planning, strategy—no two days look the same
Purpose‑Driven Work
– You’re helping pets get the care they need, when they need it
What You’ll Need
Valid Driver’s License, Auto Insurance, & Reliable Transportation
– Frequent travel required within the region (mileage reimbursed).
Flexibility – Some evening or weekend events may be required.
3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth.
Experience in sales, customer service, account management, marketing, or business development roles strongly preferred.
Experience in veterinary medicine or animal health is strongly preferred.
Strong communication skills across multiple platforms (in‑person, phone, email, and virtual platforms).
Comfort using data, CRM tools, and performance metrics
Ability to interpret basic performance metrics and use data to inform strategy and decision‑making.
Ability to manage multiple priorities and think strategically
Ready to Make an Impact? If you’re eager to build strong veterinary relationships and drive meaningful growth, we want to hear from you.
For more information about the sites this position supports, please visit:
https://www.peakveterinary.com/
https://www.savespets.com/
https://www.capitaldistrictvet.com/
Detailed Responsibilities Referral Growth & Relationship Management
Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities.
Maintain a consistent, structured engagement cadence with referring veterinarians through in‑person visits, phone calls, email communications, and events.
Build and maintain strong, trust‑based relationships with referring doctors, practice managers, and key decision‑makers.
Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice.
Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication.
Event Planning & Community Engagement
Own the end‑to‑end planning and execution of continuing education (CE) programs, symposiums, open houses, and referring practice recognition events.
Track attendance, referral impact, and ROI for all events and initiatives.
Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations.
Marketing Strategy & Execution
Leverage centralized Ethos marketing resources and programs to support local growth priorities.
Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities.
Serve as the local hospital point of contact for all marketing and referral engagement activities.
Partner with the regional Marketing Business Partner and centralized marketing subject matter experts to activate enterprise‑wide growth initiatives.
Data, Analytics & Business Planning
Actively utilize CRM systems, referral dashboards, and analytics tools to track performance, monitor trends, and inform engagement strategies.
Develop, maintain, and execute a quarterly Joint Business Plan (JBP) outlining local growth objectives, strategies, and activities.
Analyze local competitive landscapes to anticipate threats, identify opportunities, and inform strategic decision‑making.
Maintain deep knowledge of hospital services, specialties, differentiators, and competitive positioning.
Referral Process Optimization
Monitor and evaluate the hospital’s referral experience and workflows to identify gaps, resolve issues, and inform service delivery optimization.
Partner with internal hospital leadership teams to address referring veterinarian concerns and enhance the overall referral experience.
Administrative & Operational Responsibilities
Manage the hospital’s referral engagement and marketing budget and track spending against plan.
Maintain accurate documentation, activity tracking, and reporting as required.
Support hospital leadership and the Ethos growth team in additional initiatives as assigned.
Equal Opportunity Statement Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-18808-Ljbffr
At Ethos, this isn’t just a relationship management role—it’s a growth‑driving, community‑shaping opportunity, it’s about becoming the connector, strategist, and growth driver behind thriving emergency & specialty veterinary hospitals.
We’re looking for a Referral Relationship Manager (RRM) who can build powerful partnerships, strengthen referral networks, and drive meaningful impact across three of our hospitals.
Locations
Peak Veterinary Referral Center, Williston, VT - Your home base, where you’ll be onsite and fully embedded with the team
Small Animal Veterinary Emergency & Specialty (SAVES), Lebanon, NH - Providing mostly virtual support with some travel
Capital District Veterinary Referral Hospital, Latham, NY – Providing mostly virtual support with some travel
Responsibility Allocation:
Will vary on a week‑to‑week basis. RRM must be flexible depending on needs of site and the market.
The Details: Referral Relationship Manager (RRM)
Salary:
$70,000–$80,000/year
Schedule : Full-time (40 hours/week); schedule may vary based on event needs, including occasional evenings or weekends.
Travel:
Up to 4 days/week in the field, with admin time at hospitals
Environment:
Fast‑paced, collaborative, relationship‑driven
Benefits:
VetBloom Access – RACE‑approved CE, training, and curriculum library
Comprehensive Benefits – Medical, dental, vision, disability, life insurance, HSA/FSA, 401(k), and more
Growth & Development – Ongoing training, career progression, and a supportive network
Why This Role Is a Game‑Changer You’ll be the face of the hospital in the field— the person who:
Builds trusted partnerships with referring veterinarians
Shapes how—and where—patients receive advanced care
Drives real, measurable hospital growth through strategy and relationships
Creates experiences (events, CE programs, outreach) that people remember
What You’ll Actually Be Doing (And Why It’s Exciting)
Drive referral growth
through intentional outreach, not passive check‑ins
Own your territory —build, strengthen, and expand a network of referring practices
Create high‑impact events
(CE, open houses, community partnerships) that elevate your hospital’s presence
Partner with marketing
+ leadership to launch campaigns, new services, and clinicians
Use data like a strategist —tracking trends, identifying opportunities, and adjusting your approach
Shape the referral experience
by solving problems and improving how hospitals serve their partners
Qualities of a Successful Candidate
Mission-Driven:
Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care.
Grit & Resilience:
Brings determination, persistence, and professionalism to a demanding, fast‑paced environment.
High Standards:
Demonstrates strong accountability, integrity, and pride in delivering high‑quality work.
Curiosity:
Actively seeks knowledge, feedback, and innovative approaches to improve outcomes.
Self‑Starter:
Works independently, takes initiative, and drives results with minimal supervision.
Relationship‑Oriented:
Builds trust, communicates effectively, and maintains strong professional relationships.
Coachability & Growth Mindset:
Open to feedback, adaptable, and committed to continuous improvement.
What You Can Expect
Autonomy + Ownership
– You’ll run your territory like it’s your own business
High Visibility
– Work directly with hospital leadership and growth teams
Strategic Impact
– Your work directly influences hospital success and patient access to care
Variety in Your Day
– Field visits, events, planning, strategy—no two days look the same
Purpose‑Driven Work
– You’re helping pets get the care they need, when they need it
What You’ll Need
Valid Driver’s License, Auto Insurance, & Reliable Transportation
– Frequent travel required within the region (mileage reimbursed).
Flexibility – Some evening or weekend events may be required.
3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth.
Experience in sales, customer service, account management, marketing, or business development roles strongly preferred.
Experience in veterinary medicine or animal health is strongly preferred.
Strong communication skills across multiple platforms (in‑person, phone, email, and virtual platforms).
Comfort using data, CRM tools, and performance metrics
Ability to interpret basic performance metrics and use data to inform strategy and decision‑making.
Ability to manage multiple priorities and think strategically
Ready to Make an Impact? If you’re eager to build strong veterinary relationships and drive meaningful growth, we want to hear from you.
For more information about the sites this position supports, please visit:
https://www.peakveterinary.com/
https://www.savespets.com/
https://www.capitaldistrictvet.com/
Detailed Responsibilities Referral Growth & Relationship Management
Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities.
Maintain a consistent, structured engagement cadence with referring veterinarians through in‑person visits, phone calls, email communications, and events.
Build and maintain strong, trust‑based relationships with referring doctors, practice managers, and key decision‑makers.
Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice.
Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication.
Event Planning & Community Engagement
Own the end‑to‑end planning and execution of continuing education (CE) programs, symposiums, open houses, and referring practice recognition events.
Track attendance, referral impact, and ROI for all events and initiatives.
Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations.
Marketing Strategy & Execution
Leverage centralized Ethos marketing resources and programs to support local growth priorities.
Plan and execute strategic campaigns to launch new services, promote new clinicians, and increase awareness of hospital capabilities.
Serve as the local hospital point of contact for all marketing and referral engagement activities.
Partner with the regional Marketing Business Partner and centralized marketing subject matter experts to activate enterprise‑wide growth initiatives.
Data, Analytics & Business Planning
Actively utilize CRM systems, referral dashboards, and analytics tools to track performance, monitor trends, and inform engagement strategies.
Develop, maintain, and execute a quarterly Joint Business Plan (JBP) outlining local growth objectives, strategies, and activities.
Analyze local competitive landscapes to anticipate threats, identify opportunities, and inform strategic decision‑making.
Maintain deep knowledge of hospital services, specialties, differentiators, and competitive positioning.
Referral Process Optimization
Monitor and evaluate the hospital’s referral experience and workflows to identify gaps, resolve issues, and inform service delivery optimization.
Partner with internal hospital leadership teams to address referring veterinarian concerns and enhance the overall referral experience.
Administrative & Operational Responsibilities
Manage the hospital’s referral engagement and marketing budget and track spending against plan.
Maintain accurate documentation, activity tracking, and reporting as required.
Support hospital leadership and the Ethos growth team in additional initiatives as assigned.
Equal Opportunity Statement Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-18808-Ljbffr