Customer Account Representative
Belcan Corporation, California, MO, United States
Job Title: Customer Account Representative
Pay Rate: $26.60 - $44.30/hr
Location: North Hollywood, CA
Area Code: 213
ZIP Code: 91605
Start Date: Right Away
Keywords: #Aerosapce #CustomerAccountRepresentative
Benefits
Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
401k
On the job training / cross‑training
Life Insurance, disability insurance, and voluntary life insurance for family members available.
Accident and critical illness insurance optional.
Scheduled performance reviews
Referral program
Position Summary The Customer Account Rep (CAR) is the first point of contact for many of Client's customers. They deliver world‑class service and support to the business by responding to customer enquiries, updating the business systems, preparing and delivering quotations, and joining with the planning team to accurately forecast demand. By utilizing the client High Performance System, the CAR will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Client's customers, while enabling level‑loading of production and expeditious resolution of customer assertions. The role will support the senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.
Essential Job Duties and Responsibilities
Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
Raises quotes and prepares customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
Responds to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact for customers' buyers and supply chain personnel.
Coordinates site visits to Client facilities and sets up customer meetings as required.
Routes any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Tracks and reconciles internal and external customer score cards, which includes verification of the metrics by which Client is judged.
Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
Uses SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checks lead times. For any stranger/alien parts raises the relevant enquiry process.
Upon receipt of orders for 'out‑of‑production' products, gathers the information necessary to prepare a quotation, which includes pricing, production lead time and Client terms and conditions.
Delivers quotations to customers and coordinates with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Monitors and actively manages customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
Utilizes business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Client by collaborating with other functions and seeking appropriate management approval.
Attends and occasionally participates in Daily Layered Accountability meetings and collaborates with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers.
Completes other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives.
Education Level Required: Bachelor's Degree or at least 1‑2 years of relevant industry experience. Preferred: Bachelor's Degree and equivalent experience.
Field of Study / Area of Experience Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line 2+ years of experience in customer service.
Skills, Knowledge and Abilities
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.).
Ability to understand and follow specific instructions and procedures.
Ability to gather data, compile information, and prepare reports.
Strong verbal and written communication skills.
Excellent customer service orientation.
Well‑organized, detail‑oriented, and ability to multi‑task.
Ability to follow detailed instructions in order to meet deadlines.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
Knowledge of SAP Competencies Client Core Competencies.
Client Core Competencies
Customer focus – building strong customer relationships and delivering customer‑centric solutions.
Collaborates – building partnerships and working collaboratively with others to meet shared objectives.
Situational adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.
Drives results – consistently achieving results, even under tough circumstances.
Other Competencies
Tech savvy – anticipating and adopting innovations in business‑building digital and technology applications.
Business insight – applying knowledge of business and the marketplace to advance the organization's goals.
Communicates effectively – developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Manages ambiguity – operating effectively, even when things are not certain or the way forward is not clear.
Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Benefits
Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
401k
On the job training / cross‑training
Life Insurance, disability insurance, and voluntary life insurance for family members available.
Accident and critical illness insurance optional.
Scheduled performance reviews
Referral program
Position Summary The Customer Account Rep (CAR) is the first point of contact for many of Client's customers. They deliver world‑class service and support to the business by responding to customer enquiries, updating the business systems, preparing and delivering quotations, and joining with the planning team to accurately forecast demand. By utilizing the client High Performance System, the CAR will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Client's customers, while enabling level‑loading of production and expeditious resolution of customer assertions. The role will support the senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.
Essential Job Duties and Responsibilities
Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.
Raises quotes and prepares customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
Responds to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact for customers' buyers and supply chain personnel.
Coordinates site visits to Client facilities and sets up customer meetings as required.
Routes any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Tracks and reconciles internal and external customer score cards, which includes verification of the metrics by which Client is judged.
Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
Uses SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checks lead times. For any stranger/alien parts raises the relevant enquiry process.
Upon receipt of orders for 'out‑of‑production' products, gathers the information necessary to prepare a quotation, which includes pricing, production lead time and Client terms and conditions.
Delivers quotations to customers and coordinates with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
Monitors and actively manages customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
Utilizes business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Client by collaborating with other functions and seeking appropriate management approval.
Attends and occasionally participates in Daily Layered Accountability meetings and collaborates with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers.
Completes other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives.
Education Level Required: Bachelor's Degree or at least 1‑2 years of relevant industry experience. Preferred: Bachelor's Degree and equivalent experience.
Field of Study / Area of Experience Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line 2+ years of experience in customer service.
Skills, Knowledge and Abilities
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.).
Ability to understand and follow specific instructions and procedures.
Ability to gather data, compile information, and prepare reports.
Strong verbal and written communication skills.
Excellent customer service orientation.
Well‑organized, detail‑oriented, and ability to multi‑task.
Ability to follow detailed instructions in order to meet deadlines.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers.
Knowledge of SAP Competencies Client Core Competencies.
Client Core Competencies
Customer focus – building strong customer relationships and delivering customer‑centric solutions.
Collaborates – building partnerships and working collaboratively with others to meet shared objectives.
Situational adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.
Drives results – consistently achieving results, even under tough circumstances.
Other Competencies
Tech savvy – anticipating and adopting innovations in business‑building digital and technology applications.
Business insight – applying knowledge of business and the marketplace to advance the organization's goals.
Communicates effectively – developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Manages ambiguity – operating effectively, even when things are not certain or the way forward is not clear.
Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr