Customer Account Rep (Aerospace)
22nd Century Technologies, Inc., Los Angeles, CA, United States
Job Title
Customer Account Rep (Aerospace) Location
North Hollywood, CA 91605 Duration
6 Months Payrate
$26/hr. to $35/hr. on w2 without benefits Shift
1st Pre‑Screening Questions
Do you have a Bachelor's degree or at least 1‑2 years of customer service experience? How many years of experience do you have in customer service or order management roles? Have you worked on order processing, quotations, or purchase order management before? Job Description
Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system. Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times. Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel. Role & Responsibilities
Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders. Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Meggitt by collaborating with other functions and seeking appropriate management approval. Attend and occasionally participate in Daily Layered Accountability meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers. Other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives. Education Required
Bachelor's Degree or at least 1‑2 years of relevant industry experience (Preferred): Bachelor's Degree and equivalent experience 2+ years of experience in customer service Skills, Knowledge and Abilities List Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.) Ability to understand and follow specific instructions and procedures Ability to follow detailed instructions in order to meet deadlines Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and webbrowsers * Knowledge of SAP Competencies
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Customer Account Rep (Aerospace) Location
North Hollywood, CA 91605 Duration
6 Months Payrate
$26/hr. to $35/hr. on w2 without benefits Shift
1st Pre‑Screening Questions
Do you have a Bachelor's degree or at least 1‑2 years of customer service experience? How many years of experience do you have in customer service or order management roles? Have you worked on order processing, quotations, or purchase order management before? Job Description
Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system. Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times. Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel. Role & Responsibilities
Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders. Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Meggitt by collaborating with other functions and seeking appropriate management approval. Attend and occasionally participate in Daily Layered Accountability meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with production forecasting and convey information to and from customers. Other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives. Education Required
Bachelor's Degree or at least 1‑2 years of relevant industry experience (Preferred): Bachelor's Degree and equivalent experience 2+ years of experience in customer service Skills, Knowledge and Abilities List Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.) Ability to understand and follow specific instructions and procedures Ability to follow detailed instructions in order to meet deadlines Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and webbrowsers * Knowledge of SAP Competencies
#J-18808-Ljbffr