Director of Operations
Emerge Recovery & Trade Initiative, Chicago, IL, United States
At Emerge, our values guide how we live, lead, and serve. Rooted in faith and re new al, they reflect our mission to restore lives through hope, integrity, and purpose.
We Believe:
We offer grace and restoration, believing in second chances and the power of forgiveness.
We Excel:
We always grow and improve, pursuing continuous learning and a hunger for quality.
We Serve:
We put others first, leading with humility, empathy, and a willing spirit.
We Own:
We take responsibility for our actions and choices, demonstrating integrity through accountability.
We Rise:
We grow through challenges, remaining flexible, creative, and steadfast through adversity.
If these resonate with you, we would love to connect to discuss opportunities at Emerge further!
Position Overview The Director of Operationsis responsible forthe management and oversight of the organization’s internal administrative and operational infrastructure. The Director of Operations supports the organization bymaintainingstrong operational systems that allow programs and departments to function effectively.
Facilities and Safety
Oversee management and maintenance of organizational facilities
Ensure facilitiesremaincompliant with all regulatory, safety, and operational standards
Coordinate facility documentation, maintenance schedules, and vendor services
Serve as the organization’s Safety Officer and oversee safety planning and compliance requirementsEnsure stafftraining and compliance withsafety procedures and emergency protocols
Oversee, under the guidance of the COO, new program expansions for facility and operational needs, developing and executing a plan forexpansion
Administrative Operations
Manage vendor relationships and coordinate negotiation and establishment of vendor contracts in collaboration with leadership
Coordinate information technology systems and external technology vendors to ensure effective system performance
Provide guidance and support to marketingstaff,vendorsand activities
Maintain and oversee operational infrastructure that supports staff and program effectiveness
Support internal administrative processes and ensure operational systems function effectively
Assistin developingandmaintainingoperational policiesand procedures
Ensure policies and proceduresremaincompliant with regulatory and organizational requirements
Support consistent implementation of policies across departments
Chair the Faith-based committee and ongoing coordination andcollaborationincluding, but not limited to, faith-based events and groups, spiritual mentor processdevelopmentand implementations
Provide project management support for internal operational initiatives.
General Responsibilities
Adhere to all organizational and departmental policies and procedures, including compliance with all behavioral, ethical, and client boundary expectations
Maintain organization, Ohio MHAS, and CARF required training
Maintain license or registrationappropriate toprofession andappropriate tojob requirement, includingappropriate amountof continuing education at all times of employment
Maintain strict confidentiality at all times
Other duties as assigned
Required Knowledge, Abilities, and Working Conditions Knowledge of:
Customer service techniques/skills, safety rules and procedures, and the organization’s policies and procedures.
Abilities:
Multitask and work independently with minimal supervision. Communicate information clearly,read, write, speak, and understand. Standing, bending, stooping,sitting, walking, reaching above and below shoulder, repetitive use of hands tooperateoffice equipment. Sit and/or stand for extended periods of time.
Working Conditions:
Standard office/clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).
Qualifications and Education Requirements
Experience inworking with Microsoft Office products, including email.
High School Diploma or Equivalent;Bachelor’sPreferred
Minimum five (5) years of experience supporting a senior level leadership role in a standard office/clinical environment.
Minimum one (2) year of strategic planning and budgeting experience.
#J-18808-Ljbffr
We Believe:
We offer grace and restoration, believing in second chances and the power of forgiveness.
We Excel:
We always grow and improve, pursuing continuous learning and a hunger for quality.
We Serve:
We put others first, leading with humility, empathy, and a willing spirit.
We Own:
We take responsibility for our actions and choices, demonstrating integrity through accountability.
We Rise:
We grow through challenges, remaining flexible, creative, and steadfast through adversity.
If these resonate with you, we would love to connect to discuss opportunities at Emerge further!
Position Overview The Director of Operationsis responsible forthe management and oversight of the organization’s internal administrative and operational infrastructure. The Director of Operations supports the organization bymaintainingstrong operational systems that allow programs and departments to function effectively.
Facilities and Safety
Oversee management and maintenance of organizational facilities
Ensure facilitiesremaincompliant with all regulatory, safety, and operational standards
Coordinate facility documentation, maintenance schedules, and vendor services
Serve as the organization’s Safety Officer and oversee safety planning and compliance requirementsEnsure stafftraining and compliance withsafety procedures and emergency protocols
Oversee, under the guidance of the COO, new program expansions for facility and operational needs, developing and executing a plan forexpansion
Administrative Operations
Manage vendor relationships and coordinate negotiation and establishment of vendor contracts in collaboration with leadership
Coordinate information technology systems and external technology vendors to ensure effective system performance
Provide guidance and support to marketingstaff,vendorsand activities
Maintain and oversee operational infrastructure that supports staff and program effectiveness
Support internal administrative processes and ensure operational systems function effectively
Assistin developingandmaintainingoperational policiesand procedures
Ensure policies and proceduresremaincompliant with regulatory and organizational requirements
Support consistent implementation of policies across departments
Chair the Faith-based committee and ongoing coordination andcollaborationincluding, but not limited to, faith-based events and groups, spiritual mentor processdevelopmentand implementations
Provide project management support for internal operational initiatives.
General Responsibilities
Adhere to all organizational and departmental policies and procedures, including compliance with all behavioral, ethical, and client boundary expectations
Maintain organization, Ohio MHAS, and CARF required training
Maintain license or registrationappropriate toprofession andappropriate tojob requirement, includingappropriate amountof continuing education at all times of employment
Maintain strict confidentiality at all times
Other duties as assigned
Required Knowledge, Abilities, and Working Conditions Knowledge of:
Customer service techniques/skills, safety rules and procedures, and the organization’s policies and procedures.
Abilities:
Multitask and work independently with minimal supervision. Communicate information clearly,read, write, speak, and understand. Standing, bending, stooping,sitting, walking, reaching above and below shoulder, repetitive use of hands tooperateoffice equipment. Sit and/or stand for extended periods of time.
Working Conditions:
Standard office/clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).
Qualifications and Education Requirements
Experience inworking with Microsoft Office products, including email.
High School Diploma or Equivalent;Bachelor’sPreferred
Minimum five (5) years of experience supporting a senior level leadership role in a standard office/clinical environment.
Minimum one (2) year of strategic planning and budgeting experience.
#J-18808-Ljbffr