Sr. Personal Financial Representative (Sr. Personal Banker)
Gesa Credit Union, Spokane, WA, United States
Education LevelHigh School## Description# **Take a leap and join our team!**At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.**Get to know us:**# **Role Summary:**The Sr. Personal Financial Services Representative (PFR) is an experienced, journey level, Personal Financial Services Representative that provides exceptional member service as they establish new member relationships, open consumer deposit accounts, take, process, and close loans, perform account maintenance, and serve as a Notary Public.
The Sr. PFR is also proficient with Business, IRA, Deceased Owner, Specialty, and other complex accounts.
The Sr. PFR is proficient with Branch Certifications and will act on the behalf of branch leadership in their absence.
The Sr. PFR uses their experience and in-depth knowledge to serve as a mentor that helps train new PFRs. Additionally, the Sr. PFR can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, and PFR.
The Sr. PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods. # **What You Will Be Doing:**1. Provide exceptional member service to all whom we serve2. Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns.3. Have a core understanding of financial literacy and, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures4. Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate5. Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships6. Ensure branch equipment is always working properly and escalates non-repairable issues to leadership7. Understands, discusses, and opens business accounts, deceased-owner accounts, and other complex accounts and distributions8. Discusses, gathers, and works with the member and appropriate department(s) to open and maintain specialty accounts such as Trusts, UTMAs, Estate Accounts, Representative Payee, Attorney-in-fact, Durable Power of Attorney, etc.9. Mentor and help train new PFRs and MSAs10. Proficient at understanding and completing branch audits and certifications11. Acts as a delegate in the absence of the Assistant Branch Manager/Team Leader, Branch Manager/Team Leader, or Branch Service Manager/Team Leader12. Fluidly transition between tasks as an MSA, Sr. MSA, or PFR13. Assist non-members with establishing membership14. Accurately take consumer lending applications, review credit reports, submit loan documentation, and close loans15. Discusses IRAs and HSAs with members and non-members and meets predetermined goals16. Process international and domestic wire requests17. Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies18. Observe and monitor cash activity to ensure the branch and Team Members are following established cash limits19. Opens consumer deposit accounts and consumer account maintenance20. Able to place cash orders, supply orders, balance vault cash, and maintain ATMs21. Review and process overrides/approvals within authority while minimizing risk22. Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports23. Perform transactions and service requests on member accounts in an accurate and timely manner24. Accurately follow all cash handling procedures and balance cash drawer at the end of every shift25. Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act26. Assist members with Digital Banking enrollment, navigation, resets, and maintenance27. Assist members with complex and sensitive fraud disputes# **About You:**1. Professional written and verbal communication2. Make sound decisions that minimizes risk in a timely manner3. Ability to ask open-end and clarifying questions to understand member needs and deepen relationships4. Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership5. Respect and support all areas of diversity in the workplace and our membership6. Complete assigned training programs in timely and accurate manner7. Participate in and support a team environment8. Meet or exceed established service levels, job performance, and organizational goals9. Constantly adapt to changing priorities with a positive attitude10. Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.11. Exercises the utmost discretion and sensitivity when assisting with member transactions.## Qualifications# **What You Will Need:**1. **Education:** High School Degree or equivalent required2. **Experience:**
* Lending and account opening experience required
* Sales/relationship building experience required
* Cash handling experience preferred
* At least one year of customer service experience preferred3. Notary Public4. Demonstrate and support credit union values and service standards5. Attend and engage in community events on behalf of the credit union6. Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements7. Demonstrate a high level of personal integrity and ethics8. Report for work on time and maintain a schedule of regular attendance9. Some travel may be required10. Proficient with varying levels of technology# **Our Team Member Value Proposition:**In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:* Competitive Pay* Medical, Dental, Vision, and Life Insurance* 20 days/year of Paid Time Off – Plus 10 Paid Holidays!* 401(k) Match* Incentive Program* Tuition Assistance and Student Loan Repayment* Commuter Benefits* Paid Time Off to Volunteer in the Community* Product discounts* Engaging Work Environment* Rewards and Recognition Programs# **Full Salary Range:**$20.00-$33.07*\*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications.
This approach gives room to grow within the role as your career progresses with us!"*Get wise to what’s possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit #J-18808-Ljbffr
The Sr. PFR is also proficient with Business, IRA, Deceased Owner, Specialty, and other complex accounts.
The Sr. PFR is proficient with Branch Certifications and will act on the behalf of branch leadership in their absence.
The Sr. PFR uses their experience and in-depth knowledge to serve as a mentor that helps train new PFRs. Additionally, the Sr. PFR can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, and PFR.
The Sr. PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods. # **What You Will Be Doing:**1. Provide exceptional member service to all whom we serve2. Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns.3. Have a core understanding of financial literacy and, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures4. Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate5. Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships6. Ensure branch equipment is always working properly and escalates non-repairable issues to leadership7. Understands, discusses, and opens business accounts, deceased-owner accounts, and other complex accounts and distributions8. Discusses, gathers, and works with the member and appropriate department(s) to open and maintain specialty accounts such as Trusts, UTMAs, Estate Accounts, Representative Payee, Attorney-in-fact, Durable Power of Attorney, etc.9. Mentor and help train new PFRs and MSAs10. Proficient at understanding and completing branch audits and certifications11. Acts as a delegate in the absence of the Assistant Branch Manager/Team Leader, Branch Manager/Team Leader, or Branch Service Manager/Team Leader12. Fluidly transition between tasks as an MSA, Sr. MSA, or PFR13. Assist non-members with establishing membership14. Accurately take consumer lending applications, review credit reports, submit loan documentation, and close loans15. Discusses IRAs and HSAs with members and non-members and meets predetermined goals16. Process international and domestic wire requests17. Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies18. Observe and monitor cash activity to ensure the branch and Team Members are following established cash limits19. Opens consumer deposit accounts and consumer account maintenance20. Able to place cash orders, supply orders, balance vault cash, and maintain ATMs21. Review and process overrides/approvals within authority while minimizing risk22. Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports23. Perform transactions and service requests on member accounts in an accurate and timely manner24. Accurately follow all cash handling procedures and balance cash drawer at the end of every shift25. Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act26. Assist members with Digital Banking enrollment, navigation, resets, and maintenance27. Assist members with complex and sensitive fraud disputes# **About You:**1. Professional written and verbal communication2. Make sound decisions that minimizes risk in a timely manner3. Ability to ask open-end and clarifying questions to understand member needs and deepen relationships4. Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership5. Respect and support all areas of diversity in the workplace and our membership6. Complete assigned training programs in timely and accurate manner7. Participate in and support a team environment8. Meet or exceed established service levels, job performance, and organizational goals9. Constantly adapt to changing priorities with a positive attitude10. Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.11. Exercises the utmost discretion and sensitivity when assisting with member transactions.## Qualifications# **What You Will Need:**1. **Education:** High School Degree or equivalent required2. **Experience:**
* Lending and account opening experience required
* Sales/relationship building experience required
* Cash handling experience preferred
* At least one year of customer service experience preferred3. Notary Public4. Demonstrate and support credit union values and service standards5. Attend and engage in community events on behalf of the credit union6. Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements7. Demonstrate a high level of personal integrity and ethics8. Report for work on time and maintain a schedule of regular attendance9. Some travel may be required10. Proficient with varying levels of technology# **Our Team Member Value Proposition:**In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:* Competitive Pay* Medical, Dental, Vision, and Life Insurance* 20 days/year of Paid Time Off – Plus 10 Paid Holidays!* 401(k) Match* Incentive Program* Tuition Assistance and Student Loan Repayment* Commuter Benefits* Paid Time Off to Volunteer in the Community* Product discounts* Engaging Work Environment* Rewards and Recognition Programs# **Full Salary Range:**$20.00-$33.07*\*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications.
This approach gives room to grow within the role as your career progresses with us!"*Get wise to what’s possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit #J-18808-Ljbffr