Intake Specialist
PrismHR, Manhattan Beach, CA, United States
Bilingual Intake Specialist: First Impression at the Beach
Location:
Manhattan Beach, CA (Highland & Rosecrans)
Compensation:
$22.00 – $24.00 per hour (DOE)
Work Style:
Full-Time, Mon–Fri (8:30 AM – 5:00 PM)
Are you a compassionate communicator with a "sales spirit" and a passion for helping people? We are looking for a
Bilingual Intake Specialist
to be the welcoming first touchpoint for our growing Personal Injury team. Our office offers a relaxed atmosphere with a direct view of the ocean—and the sand is just a two-minute walk away!
The Role: Impact & Connection Reporting directly to the Chief Operating Officer (COO), you will bridge the gap between prospective clients and our legal team. You aren't just answering phones; you are advocate-building and ensuring our clients start their journey with confidence.
Client Advocacy:
Field calls from prospective clients with deep empathy and professionalism.
The \"Close\":
Coordinate the sign-up process, including drafting retainers and following up via phone, text, and email to ensure potential clients choose our firm.
Case Launch:
Open new cases in our management system and ensure a seamless transition to the legal team after signing.
Pipeline Management:
Manage "refer-in" and "refer-out" cases while maintaining detailed, accurate records.
Process Improvement:
Stay proactive—identify areas where our intake workflow can be faster, smoother, or more effective.
What You Bring to the Team
Language Skills:
Bilingual proficiency in English and Spanish is required.
Experience:
1–2 years of
Customer Service
experience is required. (1–2 years of Intake experience at a law firm is preferred but not required).
Mindset:
A strong "sales spirit" combined with a genuine ability to demonstrate empathy over the phone.
Soft Skills:
Detail-oriented, exceptional organizational skills, and the discretion needed to handle confidential information.
Location:
Ability to commute to our Manhattan Beach office for in-person work.
Why You’ll Love Working Here
Beachfront Lifestyle:
Work in a beautiful office with
ocean views
and spend your lunch breaks at The Strand.
Growth & Incentives:
Opportunities for raises, performance-based bonuses, and career development within the firm.
Supportive Culture:
A relaxed, business-casual environment that values inclusion and team-bonding activities.
Health, Dental, and Vision insurance.
Paid Time Off (PTO).
Regular employee appreciation events.
Ready to start your day with an ocean view and a meaningful career? Apply today! #J-18808-Ljbffr
Manhattan Beach, CA (Highland & Rosecrans)
Compensation:
$22.00 – $24.00 per hour (DOE)
Work Style:
Full-Time, Mon–Fri (8:30 AM – 5:00 PM)
Are you a compassionate communicator with a "sales spirit" and a passion for helping people? We are looking for a
Bilingual Intake Specialist
to be the welcoming first touchpoint for our growing Personal Injury team. Our office offers a relaxed atmosphere with a direct view of the ocean—and the sand is just a two-minute walk away!
The Role: Impact & Connection Reporting directly to the Chief Operating Officer (COO), you will bridge the gap between prospective clients and our legal team. You aren't just answering phones; you are advocate-building and ensuring our clients start their journey with confidence.
Client Advocacy:
Field calls from prospective clients with deep empathy and professionalism.
The \"Close\":
Coordinate the sign-up process, including drafting retainers and following up via phone, text, and email to ensure potential clients choose our firm.
Case Launch:
Open new cases in our management system and ensure a seamless transition to the legal team after signing.
Pipeline Management:
Manage "refer-in" and "refer-out" cases while maintaining detailed, accurate records.
Process Improvement:
Stay proactive—identify areas where our intake workflow can be faster, smoother, or more effective.
What You Bring to the Team
Language Skills:
Bilingual proficiency in English and Spanish is required.
Experience:
1–2 years of
Customer Service
experience is required. (1–2 years of Intake experience at a law firm is preferred but not required).
Mindset:
A strong "sales spirit" combined with a genuine ability to demonstrate empathy over the phone.
Soft Skills:
Detail-oriented, exceptional organizational skills, and the discretion needed to handle confidential information.
Location:
Ability to commute to our Manhattan Beach office for in-person work.
Why You’ll Love Working Here
Beachfront Lifestyle:
Work in a beautiful office with
ocean views
and spend your lunch breaks at The Strand.
Growth & Incentives:
Opportunities for raises, performance-based bonuses, and career development within the firm.
Supportive Culture:
A relaxed, business-casual environment that values inclusion and team-bonding activities.
Health, Dental, and Vision insurance.
Paid Time Off (PTO).
Regular employee appreciation events.
Ready to start your day with an ocean view and a meaningful career? Apply today! #J-18808-Ljbffr