Remote SaaS Retention Lead — Churn & Growth

A leading communication platform is seeking a strategic Churn Segment Leader to enhance retention strategies for small business customers. This role requires over 10 years in SaaS, with a strong focus on customer retention, data-driven insights, and program management skills. You will collaborate with executive leadership to implement initiatives that reduce churn, boost customer satisfaction, and track key performance metrics. The ideal candidate will have advanced analytical capabilities and excellent communication skills, making a significant impact on the organization’s growth. #J-18808-Ljbffr