Senior Director, Member Experience & Friction Reduction

A financial services organization is seeking an experienced leader to enhance member experiences and operational effectiveness. This role involves leading initiatives that identify friction points for members, implementing innovative solutions, and collaborating with cross-functional teams. The ideal candidate has extensive experience in financial services, demonstrating leadership skills and a strong understanding of member insights. Target compensation for this position in Marlborough, MA is $175,000 - $205,000 annually plus bonuses. Benefits include comprehensive health coverage, 401K matching, and generous paid time off. #J-18808-Ljbffr