Senior Director, Member Experience & Friction Reduction

A financial services organization is looking for a seasoned leader to enhance member experiences by implementing innovative solutions across operations and technology. This role requires over 8 years of experience, with a strong emphasis on cross-functional initiatives that prioritize member feedback. The ideal candidate will have a Bachelor’s degree and proven success in financial services, driving measurable improvements to operational performance. Competitive salary and benefits are offered, including bonuses and 401K matching. #J-18808-Ljbffr