Bilingual Customer Service Representative
LHH, Charlotte, NC, United States
LHH is looking for a Bilingual (Spanish) Customer Service Representative for a contract to hire role in Charlotte, NC! This role is responsible for guiding customers through an intake and eligibility process, providing clear information about available services, and ensuring a welcoming, respectful, and well‑organized service environment. The position requires empathy, strong communication skills, and the ability to work collaboratively while supporting individuals facing challenging circumstances. Fluency in both English and Spanish is required. This position is fully onsite in Charlotte Tuesday - Saturday, 8:30 am - 5:00 pm EST.
Responsibilities: Customer Support & Service Floor Operations
Greet and assist individuals in a customer‑facing service environment, ensuring a positive and respectful experience
Guide customers through intake steps and explain available programs, resources, and procedures
Maintain a clean, organized, and accessible service area that promotes dignity and ease of use
Support daily stocking, restocking, and organization of items; communicate supply needs as they arise
Help customers navigate services and understand expectations in a clear and supportive manner
Intake & Documentation
Conduct intake activities to confirm eligibility for services in accordance with established guidelines
Collect, review, and accurately document customer information and service requests
Upload and manage required documentation using internal systems
Provide reassurance and support to individuals experiencing stressful or difficult situations
Identify and elevate unique or complex needs, working with the team to determine appropriate solutions
Phone & Inquiry Support
Respond to inbound calls with professionalism, patience, and cultural awareness
Answer questions related to services, processes, and policies in both English and Spanish
Ensure information shared is accurate, relevant, and tailored to the customer’s situation
Collaborate with colleagues to address complex inquiries efficiently and thoroughly
Qualifications:
Fluency in both English and Spanish (spoken and written)
2+ years of experience in customer service, human services, retail, or a related field
Prior experience supporting individuals from diverse cultural, economic, and social backgrounds preferred
Strong interpersonal, verbal, and written communication skills
Demonstrated ability to remain calm, compassionate, and professional in high‑volume or emotionally sensitive environments
Proficiency with Microsoft Office and customer record or CRM systems
Solid organizational skills and attention to detail
Comfort supporting individuals with varying needs and life circumstances
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Responsibilities: Customer Support & Service Floor Operations
Greet and assist individuals in a customer‑facing service environment, ensuring a positive and respectful experience
Guide customers through intake steps and explain available programs, resources, and procedures
Maintain a clean, organized, and accessible service area that promotes dignity and ease of use
Support daily stocking, restocking, and organization of items; communicate supply needs as they arise
Help customers navigate services and understand expectations in a clear and supportive manner
Intake & Documentation
Conduct intake activities to confirm eligibility for services in accordance with established guidelines
Collect, review, and accurately document customer information and service requests
Upload and manage required documentation using internal systems
Provide reassurance and support to individuals experiencing stressful or difficult situations
Identify and elevate unique or complex needs, working with the team to determine appropriate solutions
Phone & Inquiry Support
Respond to inbound calls with professionalism, patience, and cultural awareness
Answer questions related to services, processes, and policies in both English and Spanish
Ensure information shared is accurate, relevant, and tailored to the customer’s situation
Collaborate with colleagues to address complex inquiries efficiently and thoroughly
Qualifications:
Fluency in both English and Spanish (spoken and written)
2+ years of experience in customer service, human services, retail, or a related field
Prior experience supporting individuals from diverse cultural, economic, and social backgrounds preferred
Strong interpersonal, verbal, and written communication skills
Demonstrated ability to remain calm, compassionate, and professional in high‑volume or emotionally sensitive environments
Proficiency with Microsoft Office and customer record or CRM systems
Solid organizational skills and attention to detail
Comfort supporting individuals with varying needs and life circumstances
#J-18808-Ljbffr