Customer Service/Billing Representative
Immunovia AB, Durham, NC, United States
Position:
Part-Time
(4pm – 8pm EST, Monday-Friday)
Reports to:
Vice President, Market Access & Reimbursement
Position Summary: We are a small, fast-paced diagnostic laboratory seeking a reliable and detail-oriented Customer Service/Billing Representative for a part-time role supporting patient communications and operational coordination. This position is ideal for someone who enjoys problem-solving, communicates clearly and professionally, and thrives in a dynamic environment. This person serves as a key point of contact for both patients and internal teams, ensuring seamless communication and the timely resolution of issues related to scheduling, patient information, and workflow coordination.
Key Responsibilities: Triage Incoming Calls
Serve as the first point of contact for incoming inquiries from patients and clinicians. Assess needs, provide initial support, and route calls to the appropriate department or team member for timely resolution.
Proactively contact patients when out-of-pocket costs exceed defined thresholds to review responsibility and discuss payment options. Respond to billing and insurance-related inquiries, assist with payment arrangements, and facilitate financial assistance requests. Communicate clearly, accurately, and with empathy.
Order Intake and Processing
Review and process incoming orders to ensure all required information is complete and accurate. Communicate with provider offices to resolve discrepancies or missing details. Process documentation upon specimen receipt, verify that patient consent forms are properly completed and signed, and follow up with patients to obtain missing consents as needed.
Coordinate with external phlebotomy vendor to schedule and confirm patient appointments, ensuring accurate and timely communication between all parties.
Partner closely with fellow customer service team members to ensure clear, consistent communication and seamless coordination on cases handled by multiple representatives.
Qualifications:
Excellent phone etiquette and interpersonal communication skills.
Strong organizational skills with attention to detail.
Ability to handle confidential information with professionalism and discretion.
Customer service and/or billing experience is a plus.
Healthcare or laboratory experience is a plus.
Familiarity with Salesforce software is a plus.
Bilingual (Spanish/English or other language) is a plus.
We are an equal opportunity employer and welcome candidates from all backgrounds, races, genders, sexual orientations, religions, and abilities. We are committed to fostering an inclusive and diverse workplace.
#J-18808-Ljbffr
Part-Time
(4pm – 8pm EST, Monday-Friday)
Reports to:
Vice President, Market Access & Reimbursement
Position Summary: We are a small, fast-paced diagnostic laboratory seeking a reliable and detail-oriented Customer Service/Billing Representative for a part-time role supporting patient communications and operational coordination. This position is ideal for someone who enjoys problem-solving, communicates clearly and professionally, and thrives in a dynamic environment. This person serves as a key point of contact for both patients and internal teams, ensuring seamless communication and the timely resolution of issues related to scheduling, patient information, and workflow coordination.
Key Responsibilities: Triage Incoming Calls
Serve as the first point of contact for incoming inquiries from patients and clinicians. Assess needs, provide initial support, and route calls to the appropriate department or team member for timely resolution.
Proactively contact patients when out-of-pocket costs exceed defined thresholds to review responsibility and discuss payment options. Respond to billing and insurance-related inquiries, assist with payment arrangements, and facilitate financial assistance requests. Communicate clearly, accurately, and with empathy.
Order Intake and Processing
Review and process incoming orders to ensure all required information is complete and accurate. Communicate with provider offices to resolve discrepancies or missing details. Process documentation upon specimen receipt, verify that patient consent forms are properly completed and signed, and follow up with patients to obtain missing consents as needed.
Coordinate with external phlebotomy vendor to schedule and confirm patient appointments, ensuring accurate and timely communication between all parties.
Partner closely with fellow customer service team members to ensure clear, consistent communication and seamless coordination on cases handled by multiple representatives.
Qualifications:
Excellent phone etiquette and interpersonal communication skills.
Strong organizational skills with attention to detail.
Ability to handle confidential information with professionalism and discretion.
Customer service and/or billing experience is a plus.
Healthcare or laboratory experience is a plus.
Familiarity with Salesforce software is a plus.
Bilingual (Spanish/English or other language) is a plus.
We are an equal opportunity employer and welcome candidates from all backgrounds, races, genders, sexual orientations, religions, and abilities. We are committed to fostering an inclusive and diverse workplace.
#J-18808-Ljbffr