ATM/Debit Card Specialist
The National Bank of Indianapolis, Indianapolis, IN, United States
Are you tech-savvy, service-driven, and energized by solving problems in real time? The National Bank of Indianapolis is seeking an
ATM/Debit Card Specialist
to support our Electronic Banking team.
In this role, you’ll serve as a key resource for both customers and internal partners providing expert support across ATM, debit card, and electronic banking services. You’ll combine technical troubleshooting with exceptional service delivery to ensure a seamless and secure banking experience.
How You’ll Contribute
Respond promptly and professionally to customer inquiries, requests, and concerns via phone and email
Deliver high-quality technical and customer support for electronic banking users, including: diagnosing issues; explaining products, services, and technical concepts in clear, user-friendly terms; assisting with hardware, software, and basic networking-related issues
Order and maintain Visa Debit, ATM, and Commerce Cards
Process card maintenance requests and replacements, including compromised cards
Review various daily and monthly reports
Monitor validation and purge reports for ATM, debit, and commerce cards
Take appropriate action based on report findings and identified discrepancies
Collaborate cross-functionally with other departments to resolve issues efficiently
Track and log transaction totals for monthly reporting
Provide backup support for other Electronic Banking functions as needed
What We’re Looking For
High school diploma or equivalent required; some college coursework preferred
Minimum of three years of banking operations experience, including electronic banking products and services
Strong technical aptitude, including working knowledge of computer hardware, software systems, and basic networking technologies
Exceptional customer service and communication skills, with the ability to translate technical information into clear, understandable language
High level of professionalism and strong interpersonal skills
Proven analytical and problem‑solving capabilities, with sound judgment and critical thinking
Ability to manage multiple priorities, switch between systems, and troubleshoot effectively in a fast‑paced environment
Strong organizational skills with the ability to work independently and meet deadlines
High degree of accuracy and attention to detail
Proficiency with Microsoft Office and related systems
Why Join Us The National Bank of Indianapolis is the city’s only locally owned national bank built on strong relationships, operational excellence, and a commitment to doing things the right way. Our Electronic Banking team plays a critical role in delivering secure, reliable, and client‑focused digital solutions.
You can expect
A collaborative environment where your expertise is valued
Opportunities to expand your technical and banking knowledge
Leadership that supports growth, accountability, and innovation
Work that directly impacts client satisfaction and operational success
In Summary Bring your technical expertise.
Bring your problem‑solving mindset.
Bring your commitment to service.
We’ll provide the tools, support, and culture to help you thrive.
Hourly Wage.
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates in E‑Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.
#J-18808-Ljbffr
ATM/Debit Card Specialist
to support our Electronic Banking team.
In this role, you’ll serve as a key resource for both customers and internal partners providing expert support across ATM, debit card, and electronic banking services. You’ll combine technical troubleshooting with exceptional service delivery to ensure a seamless and secure banking experience.
How You’ll Contribute
Respond promptly and professionally to customer inquiries, requests, and concerns via phone and email
Deliver high-quality technical and customer support for electronic banking users, including: diagnosing issues; explaining products, services, and technical concepts in clear, user-friendly terms; assisting with hardware, software, and basic networking-related issues
Order and maintain Visa Debit, ATM, and Commerce Cards
Process card maintenance requests and replacements, including compromised cards
Review various daily and monthly reports
Monitor validation and purge reports for ATM, debit, and commerce cards
Take appropriate action based on report findings and identified discrepancies
Collaborate cross-functionally with other departments to resolve issues efficiently
Track and log transaction totals for monthly reporting
Provide backup support for other Electronic Banking functions as needed
What We’re Looking For
High school diploma or equivalent required; some college coursework preferred
Minimum of three years of banking operations experience, including electronic banking products and services
Strong technical aptitude, including working knowledge of computer hardware, software systems, and basic networking technologies
Exceptional customer service and communication skills, with the ability to translate technical information into clear, understandable language
High level of professionalism and strong interpersonal skills
Proven analytical and problem‑solving capabilities, with sound judgment and critical thinking
Ability to manage multiple priorities, switch between systems, and troubleshoot effectively in a fast‑paced environment
Strong organizational skills with the ability to work independently and meet deadlines
High degree of accuracy and attention to detail
Proficiency with Microsoft Office and related systems
Why Join Us The National Bank of Indianapolis is the city’s only locally owned national bank built on strong relationships, operational excellence, and a commitment to doing things the right way. Our Electronic Banking team plays a critical role in delivering secure, reliable, and client‑focused digital solutions.
You can expect
A collaborative environment where your expertise is valued
Opportunities to expand your technical and banking knowledge
Leadership that supports growth, accountability, and innovation
Work that directly impacts client satisfaction and operational success
In Summary Bring your technical expertise.
Bring your problem‑solving mindset.
Bring your commitment to service.
We’ll provide the tools, support, and culture to help you thrive.
Hourly Wage.
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates in E‑Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.
#J-18808-Ljbffr