Sales Support Specialist
Allied Stone, Inc., Dallas, TX, United States
Sales Support Specialist
The Sales Support Specialist is responsible for providing administrative and operational support to the sales team, ensuring smooth and efficient sales processes. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with sales representatives and other departments. Support sales team with administrative tasks: Assist in preparing sales presentations, proposals, and contracts. Manage and update customer records and sales databases. Assist in order processing and customer service: Process sales orders, track shipments, and handle customer inquiries and complaints. Ensure timely and accurate order fulfillment. Generate sales reports and analysis: Prepare and distribute regular sales reports and analysis to the sales team and management. Monitor sales performance and provide insights and recommendations. Collaborate with other departments: Work closely with marketing, finance, and operations to ensure alignment and support for sales activities. Assist in resolving any issues or discrepancies related to sales. Prepare accurate pricing quotes and bid proposals based on customer requirements and project specifications for countertops and cabinets. Collaborate with the sales and project management teams to gather necessary details for pricing and bidding. Handle pricing inquiries from customers and provide timely responses. Review and update product pricing based on current market trends, material costs, and project scope. Assist the sales team by preparing detailed, customized quotes that reflect customer needs, project size, and material specifications. Essential Knowledge, Skills, and Abilities (KSA): Knowledge: Understanding of sales processes and customer relationship management (CRM) systems. Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Strong organizational and time management skills. Strong proficiency in numbers and detail-oriented tasks. Abilities: Excellent communication and interpersonal skills. Ability to multitask and work under pressure. Qualifications (Education, Certifications, and/or Training): Required Education: High school diploma or equivalent. Preferred Education: Associate's or Bachelor's degree in Business, Marketing, or related field. Required Experience: Minimum of 2 years of experience in sales support, customer service, or related roles. Preferred Experience: Experience with CRM software and sales analytics. Work Environment: This role operates in a standard office environment. Physical Demands: This role primarily involves extended periods of sitting at a desk or computer workstation, with regular use of keyboard and mouse for typing and data entry tasks. Visual acuity is required to view computer screens and review documents. Occasional lifting of office supplies or materials up to 20 pounds may be required. Travel Required: None About Allied Stone: A trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Alongside our team of skilled craftsmen and innovative technology, we ensure a seamless client experience that sets the standard in our field. Allied Stone Offers: Competitive salaries and comprehensive benefits. Opportunities for ongoing professional development in a diverse and inclusive work environment. Affirmative Action/EEO Statement: Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and foster an inclusive work environment where differences are respected and valued.
The Sales Support Specialist is responsible for providing administrative and operational support to the sales team, ensuring smooth and efficient sales processes. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with sales representatives and other departments. Support sales team with administrative tasks: Assist in preparing sales presentations, proposals, and contracts. Manage and update customer records and sales databases. Assist in order processing and customer service: Process sales orders, track shipments, and handle customer inquiries and complaints. Ensure timely and accurate order fulfillment. Generate sales reports and analysis: Prepare and distribute regular sales reports and analysis to the sales team and management. Monitor sales performance and provide insights and recommendations. Collaborate with other departments: Work closely with marketing, finance, and operations to ensure alignment and support for sales activities. Assist in resolving any issues or discrepancies related to sales. Prepare accurate pricing quotes and bid proposals based on customer requirements and project specifications for countertops and cabinets. Collaborate with the sales and project management teams to gather necessary details for pricing and bidding. Handle pricing inquiries from customers and provide timely responses. Review and update product pricing based on current market trends, material costs, and project scope. Assist the sales team by preparing detailed, customized quotes that reflect customer needs, project size, and material specifications. Essential Knowledge, Skills, and Abilities (KSA): Knowledge: Understanding of sales processes and customer relationship management (CRM) systems. Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Strong organizational and time management skills. Strong proficiency in numbers and detail-oriented tasks. Abilities: Excellent communication and interpersonal skills. Ability to multitask and work under pressure. Qualifications (Education, Certifications, and/or Training): Required Education: High school diploma or equivalent. Preferred Education: Associate's or Bachelor's degree in Business, Marketing, or related field. Required Experience: Minimum of 2 years of experience in sales support, customer service, or related roles. Preferred Experience: Experience with CRM software and sales analytics. Work Environment: This role operates in a standard office environment. Physical Demands: This role primarily involves extended periods of sitting at a desk or computer workstation, with regular use of keyboard and mouse for typing and data entry tasks. Visual acuity is required to view computer screens and review documents. Occasional lifting of office supplies or materials up to 20 pounds may be required. Travel Required: None About Allied Stone: A trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Alongside our team of skilled craftsmen and innovative technology, we ensure a seamless client experience that sets the standard in our field. Allied Stone Offers: Competitive salaries and comprehensive benefits. Opportunities for ongoing professional development in a diverse and inclusive work environment. Affirmative Action/EEO Statement: Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and foster an inclusive work environment where differences are respected and valued.