Service Desk Analyst
Insight Global, San Diego, CA, United States
Job Description
A healthcare system in California is looking for multiple experienced Service desk analysts to provide tier I & Tier 2 technical support during an Active Directory (AD) and Microsoft 365 (M365) migration. The ideal candidate will handle incoming calls, route tickets, and resolve issues related to Epic Networks software, password management, and other technical concerns. Additionally, This role focuses on resolving issues related to Epic Electronic Medical Record (EMR) systems, network connectivity, and user account management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience as a Service Desk Analyst
Experience in a healthcare setting
Experience with Microsoft
Some understanding of Epic (Coming from a hospital that uses epic is just fine)
Experience with Easy vista
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A healthcare system in California is looking for multiple experienced Service desk analysts to provide tier I & Tier 2 technical support during an Active Directory (AD) and Microsoft 365 (M365) migration. The ideal candidate will handle incoming calls, route tickets, and resolve issues related to Epic Networks software, password management, and other technical concerns. Additionally, This role focuses on resolving issues related to Epic Electronic Medical Record (EMR) systems, network connectivity, and user account management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience as a Service Desk Analyst
Experience in a healthcare setting
Experience with Microsoft
Some understanding of Epic (Coming from a hospital that uses epic is just fine)
Experience with Easy vista
#J-18808-Ljbffr