Bilingual Mortgage Customer Service Representative
TEKsystems, Tempe, AZ, United States
Bilingual Mortgage Customer Service Representative (English / Spanish)
Location:
Tempe, AZ (100% Onsite - 5 Days/Week)
Pay:
$21/hour (Contract) | $19/hour (Permanent) + Monthly Bonus
Contract Length:
4.5 Month Contract to Hire
Start Date:
April 27
Overview We are hiring Bilingual (English/Spanish) Customer Service Representatives to join a fast‑paced mortgage servicing call center. In this role, you will support homeowners by handling inbound and outbound calls, helping them understand their mortgage status, and working with them to set up payment solutions. This role is ideal for individuals who thrive in a high‑volume call environment, are comfortable using computer systems, and enjoy helping people navigate financial challenges.
Key Responsibilities
Handle inbound and outbound calls in a fast‑paced call center environment
Speak with homeowners who are past due on their mortgage to determine the reason for delinquency
Work with customers to establish customized payment plans to bring loans current
Assist inbound callers with general mortgage servicing questions
Process payments and update account information accurately
Identify eligible customers and refer them to refinancing teams when appropriate
Document all calls, actions, and outcomes accurately in internal systems
Meet daily performance expectations while following compliance and quality standards
Represent the company professionally while delivering a high level of customer service
Required Qualifications
MUST be bilingual in English and Spanish
Customer service experience, preferably in a call center handling inbound/outbound calls
Proven ability to work in a fast‑paced environment
Strong attention to detail and documentation skills
Basic technical proficiency, including:
Logging into systems using username/password
Navigating Windows‑based applications
Using Microsoft Office (Outlook, Word, Excel)
Downloading and using apps as needed
Training & Onboarding
Corporate Training (Weeks 1-2)
Day 1: 8:00 AM – 5:00 PM – Benefits overview, laptop setup, system access
Day 2 onward: 7:00 AM – 4:00 PM – Assessments on First Monday after Week 1 and Friday of Week 2
On‑Job Academy / Nesting (Weeks 3-4)
Schedule: 9:00 AM – 6:00 PM (remains after completion)
Breaks every 2 hours; 30‑60 minute lunch; onsite cafeteria available
Compensation Details
$21/hour during the 4.5 month contract period
Upon conversion to permanent:
Base pay: $19/hour
Monthly performance bonus eligibility:
Average bonus: $1,500/month
Maximum bonus: $2,500/month
Bonuses are performance‑based and tied to metrics such as delinquency movement and referrals
Bonus payouts are pool‑based and calculated by individual contribution; agents not meeting metrics may not receive a bonus
Even lower‑performing agents are averaging total earnings exceeding $21/hour due to bonuses
Benefits (Temporary Role)
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline:
This position is anticipated to close on Apr 14, 2026.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location:
Tempe, AZ (100% Onsite - 5 Days/Week)
Pay:
$21/hour (Contract) | $19/hour (Permanent) + Monthly Bonus
Contract Length:
4.5 Month Contract to Hire
Start Date:
April 27
Overview We are hiring Bilingual (English/Spanish) Customer Service Representatives to join a fast‑paced mortgage servicing call center. In this role, you will support homeowners by handling inbound and outbound calls, helping them understand their mortgage status, and working with them to set up payment solutions. This role is ideal for individuals who thrive in a high‑volume call environment, are comfortable using computer systems, and enjoy helping people navigate financial challenges.
Key Responsibilities
Handle inbound and outbound calls in a fast‑paced call center environment
Speak with homeowners who are past due on their mortgage to determine the reason for delinquency
Work with customers to establish customized payment plans to bring loans current
Assist inbound callers with general mortgage servicing questions
Process payments and update account information accurately
Identify eligible customers and refer them to refinancing teams when appropriate
Document all calls, actions, and outcomes accurately in internal systems
Meet daily performance expectations while following compliance and quality standards
Represent the company professionally while delivering a high level of customer service
Required Qualifications
MUST be bilingual in English and Spanish
Customer service experience, preferably in a call center handling inbound/outbound calls
Proven ability to work in a fast‑paced environment
Strong attention to detail and documentation skills
Basic technical proficiency, including:
Logging into systems using username/password
Navigating Windows‑based applications
Using Microsoft Office (Outlook, Word, Excel)
Downloading and using apps as needed
Training & Onboarding
Corporate Training (Weeks 1-2)
Day 1: 8:00 AM – 5:00 PM – Benefits overview, laptop setup, system access
Day 2 onward: 7:00 AM – 4:00 PM – Assessments on First Monday after Week 1 and Friday of Week 2
On‑Job Academy / Nesting (Weeks 3-4)
Schedule: 9:00 AM – 6:00 PM (remains after completion)
Breaks every 2 hours; 30‑60 minute lunch; onsite cafeteria available
Compensation Details
$21/hour during the 4.5 month contract period
Upon conversion to permanent:
Base pay: $19/hour
Monthly performance bonus eligibility:
Average bonus: $1,500/month
Maximum bonus: $2,500/month
Bonuses are performance‑based and tied to metrics such as delinquency movement and referrals
Bonus payouts are pool‑based and calculated by individual contribution; agents not meeting metrics may not receive a bonus
Even lower‑performing agents are averaging total earnings exceeding $21/hour due to bonuses
Benefits (Temporary Role)
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline:
This position is anticipated to close on Apr 14, 2026.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr