IT Service Desk Specialist
Mosaic Health, LLC., Fort Myers, FL, United States
IT Service Desk Specialist page is loaded## IT Service Desk Specialistlocations:
Fort Myers, FLtime type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
M103002**Job Description Summary**Provides onsite and remote IT support as part of the Mosaic Health Service Desk, delivering timely resolution of incidents and service requests while supporting end users and executive leadership with a high level of customer service.**How will you make an impact & Requirements**The IT Service Desk Specialist is responsible for delivering remote technical support to end users across Mosaic Health. This role serves as a key point of contact for IT incidents and service requests, ensuring efficient resolution while maintaining high service standards and supporting day-to-day business operations.**Key Responsibilities*** Provide remote technical support for end users across the organization* Serve as a primary point of contact for IT incidents and service requests, managing tickets in alignment with SLAs* Troubleshoot and resolve hardware, software, network, and access-related issues* Support laptops, desktops, mobile devices, and standard enterprise applications* Assist with onboarding and offboarding, including provisioning and access coordination* Collaborate with infrastructure, security, and application teams to resolve complex issues* Maintain accurate documentation of incidents, resolutions, and processes* Contribute to continuous improvement of Service Desk operations and user experience**Qualifications*** 2–5 years of experience in IT support or Service Desk environments* Strong knowledge of Windows, Office 365, and standard enterprise applications* Experience with ITSM tools such as ServiceNow* Strong troubleshooting and problem-solving skills* Excellent communication and customer service skills**Preferred Qualifications*** Experience supporting remote enterprise environments* Familiarity with healthcare or regulated industries* Basic understanding of networking concepts* ITIL Foundation certification or equivalent experience**Compensation:**$20.90to$31.35Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@mosaichealth.com for assistance. #J-18808-Ljbffr
Fort Myers, FLtime type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
M103002**Job Description Summary**Provides onsite and remote IT support as part of the Mosaic Health Service Desk, delivering timely resolution of incidents and service requests while supporting end users and executive leadership with a high level of customer service.**How will you make an impact & Requirements**The IT Service Desk Specialist is responsible for delivering remote technical support to end users across Mosaic Health. This role serves as a key point of contact for IT incidents and service requests, ensuring efficient resolution while maintaining high service standards and supporting day-to-day business operations.**Key Responsibilities*** Provide remote technical support for end users across the organization* Serve as a primary point of contact for IT incidents and service requests, managing tickets in alignment with SLAs* Troubleshoot and resolve hardware, software, network, and access-related issues* Support laptops, desktops, mobile devices, and standard enterprise applications* Assist with onboarding and offboarding, including provisioning and access coordination* Collaborate with infrastructure, security, and application teams to resolve complex issues* Maintain accurate documentation of incidents, resolutions, and processes* Contribute to continuous improvement of Service Desk operations and user experience**Qualifications*** 2–5 years of experience in IT support or Service Desk environments* Strong knowledge of Windows, Office 365, and standard enterprise applications* Experience with ITSM tools such as ServiceNow* Strong troubleshooting and problem-solving skills* Excellent communication and customer service skills**Preferred Qualifications*** Experience supporting remote enterprise environments* Familiarity with healthcare or regulated industries* Basic understanding of networking concepts* ITIL Foundation certification or equivalent experience**Compensation:**$20.90to$31.35Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@mosaichealth.com for assistance. #J-18808-Ljbffr