IT Service Desk Specialist
Mosaic Health, LLC., Nashville, TN, United States
IT Service Desk Specialist page is loaded## IT Service Desk Specialistlocations:
Nashville, TNtime type:
Full timeposted on:
Posted 6 Days Agojob requisition id:
M102982**Job Description Summary**Provides onsite IT support for the Nashville office, including white-glove support for executive leadership, while contributing to the Mosaic Shared Service Desk. Responsible for resolving technical issues, fulfilling service requests, and ensuring a high level of customer service.**How will you make an impact & Requirements**The IT Service Desk Specialist is responsible for delivering onsite technical support for the Nashville office, with a strong focus on supporting executive leadership. This role also supports the Mosaic Shared Service Desk, ensuring timely resolution of incidents and service requests while maintaining high service standards.**Key Responsibilities*** Provide onsite technical support for executive leadership and local end users* Act as a primary point of contact for IT incidents and service requests* Troubleshoot hardware, software, network, and access-related issues* Support laptops, desktops, mobile devices, and peripherals* Manage and update tickets in the ITSM platform in accordance with SLAs* Assist with onboarding and offboarding, including device setup and access coordination* Support conference room and AV technology to ensure meeting readiness* Collaborate with infrastructure, security, and application teams to resolve complex issues* Maintain accurate documentation of incidents, resolutions, and processes* Contribute to continuous improvement of Service Desk operations**Qualifications*** 2–5 years of experience in IT support or Service Desk environments* Strong knowledge of Windows, Office 365, and standard enterprise applications* Experience with ITSM tools such as ServiceNow* Strong communication and customer service skills, with experience supporting executive stakeholders* Ability to manage multiple priorities in a fast-paced environment**Preferred Qualifications*** Experience providing white-glove or executive support* Basic knowledge of networking concepts* ITIL Foundation certification or equivalent experience**Compensation:**$22.00to$33.00Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@mosaichealth.com for assistance. #J-18808-Ljbffr
Nashville, TNtime type:
Full timeposted on:
Posted 6 Days Agojob requisition id:
M102982**Job Description Summary**Provides onsite IT support for the Nashville office, including white-glove support for executive leadership, while contributing to the Mosaic Shared Service Desk. Responsible for resolving technical issues, fulfilling service requests, and ensuring a high level of customer service.**How will you make an impact & Requirements**The IT Service Desk Specialist is responsible for delivering onsite technical support for the Nashville office, with a strong focus on supporting executive leadership. This role also supports the Mosaic Shared Service Desk, ensuring timely resolution of incidents and service requests while maintaining high service standards.**Key Responsibilities*** Provide onsite technical support for executive leadership and local end users* Act as a primary point of contact for IT incidents and service requests* Troubleshoot hardware, software, network, and access-related issues* Support laptops, desktops, mobile devices, and peripherals* Manage and update tickets in the ITSM platform in accordance with SLAs* Assist with onboarding and offboarding, including device setup and access coordination* Support conference room and AV technology to ensure meeting readiness* Collaborate with infrastructure, security, and application teams to resolve complex issues* Maintain accurate documentation of incidents, resolutions, and processes* Contribute to continuous improvement of Service Desk operations**Qualifications*** 2–5 years of experience in IT support or Service Desk environments* Strong knowledge of Windows, Office 365, and standard enterprise applications* Experience with ITSM tools such as ServiceNow* Strong communication and customer service skills, with experience supporting executive stakeholders* Ability to manage multiple priorities in a fast-paced environment**Preferred Qualifications*** Experience providing white-glove or executive support* Basic knowledge of networking concepts* ITIL Foundation certification or equivalent experience**Compensation:**$22.00to$33.00Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit www.mosaichealth.com.Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact recruiting@mosaichealth.com for assistance. #J-18808-Ljbffr