Clienteling Manager
LVMH Group, Panama City, FL, United States
Louis Vuitton. A name synonymous with heritage, innovation and craftsmanship. For almost 170 years, our Maison has redefined the world of luxury, inspiring creativity and shaping unforgettable journeys.
We are now seeking a Clienteling Manager to join our Sydney network, based at our flagship George Street Maison. This is a leadership role that invites you to elevate client strategy, inspire your team and shape the success of one of the world’s most iconic brands.
Job responsibilities
As Clienteling Manager, you will take on one of the most cross‑functional roles in store. You will champion a client‑first culture while driving team development and commercial outcomes. The successful candidate will: Motivate, coach and mentor your team to cultivate a high-performance culture built on excellence, collaboration and client focus. Embed a strong client‑centric mindset across all store activities, ensuring every touchpoint reflects our Maison’s standards. Be a visible leader on the floor, building meaningful relationships and elevating the client journey for every guest. Analyse client performance metrics and translate insights into clear, actionable strategies. Develop and execute clientelling action plans designed to achieve and exceed KPIs. Strengthen relationships with VICs through curated experiences, activations and personalised client moments. Drive client recruitment initiatives and implement strategies that enhance loyalty and long‑term client engagement. Lead and empower Clientelling Captains to deliver consistent and impactful outreach. Promote best practice by reinforcing clientelling messages and collaborating closely with store and cross‑functional partners. Champion operational excellence, ensuring merchandising and operations support an elevated and seamless client experience. Stay informed on market trends, competitor activity and emerging opportunities to support business development. Profile
We are seeking a dynamic retail leader with: Proven experience managing teams in premium or luxury retail. Strong commercial acumen with a history of exceeding performance targets. Exceptional communication skills and natural relationship‑building capability. A passion for developing talent and growing as a leader. Agility, resilience and a genuine love for creating exceptional client experiences. A strategic approach to client development, CRM and performance insights. Additional information
At Louis Vuitton, you do not just build a career. You become part of a global legacy. You will enjoy: A competitive package with exclusive benefits. Unparalleled training and development, including clear pathways to Store Management and global mobility within LVMH. The opportunity to grow with a brand that invests in your success and empowers your leadership journey. Your next adventure starts here. Apply now and lead the art of client experience with Louis Vuitton. Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
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As Clienteling Manager, you will take on one of the most cross‑functional roles in store. You will champion a client‑first culture while driving team development and commercial outcomes. The successful candidate will: Motivate, coach and mentor your team to cultivate a high-performance culture built on excellence, collaboration and client focus. Embed a strong client‑centric mindset across all store activities, ensuring every touchpoint reflects our Maison’s standards. Be a visible leader on the floor, building meaningful relationships and elevating the client journey for every guest. Analyse client performance metrics and translate insights into clear, actionable strategies. Develop and execute clientelling action plans designed to achieve and exceed KPIs. Strengthen relationships with VICs through curated experiences, activations and personalised client moments. Drive client recruitment initiatives and implement strategies that enhance loyalty and long‑term client engagement. Lead and empower Clientelling Captains to deliver consistent and impactful outreach. Promote best practice by reinforcing clientelling messages and collaborating closely with store and cross‑functional partners. Champion operational excellence, ensuring merchandising and operations support an elevated and seamless client experience. Stay informed on market trends, competitor activity and emerging opportunities to support business development. Profile
We are seeking a dynamic retail leader with: Proven experience managing teams in premium or luxury retail. Strong commercial acumen with a history of exceeding performance targets. Exceptional communication skills and natural relationship‑building capability. A passion for developing talent and growing as a leader. Agility, resilience and a genuine love for creating exceptional client experiences. A strategic approach to client development, CRM and performance insights. Additional information
At Louis Vuitton, you do not just build a career. You become part of a global legacy. You will enjoy: A competitive package with exclusive benefits. Unparalleled training and development, including clear pathways to Store Management and global mobility within LVMH. The opportunity to grow with a brand that invests in your success and empowers your leadership journey. Your next adventure starts here. Apply now and lead the art of client experience with Louis Vuitton. Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence. Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
#J-18808-Ljbffr