Activities Manager

CANDIDATE PROFILE Salary Range:$55,000-$65,000 Relocation Assistance Requirement: Must have a valid a driver's license for a minimum of one year. Education and Experience • High school diploma or GED; 3 years’ experience in the recreation/health club operations or related professional area. OR • 2-year degree from an accredited university in Health Education, Physical Education, Resort and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Activities Team • Ensures staff is trained on all brand standard operating procedures. • Administers and ensures associate adherence to corporate and local SOPs. • Strives to meet established goals of the property (e.g., owner/guest satisfaction, profitability, associate satisfaction, etc.). • Demonstrates knowledge and proficiency in all safety and emergency procedures. • Demonstrates knowledge and proficiency in the brand's accident prevention policy. • Fosters teamwork and communication among different departments. Developing, Coordinating, and Managing Property Events • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest. • Monitors and directs resort activities for owners/guests. • Creates, organizes and implements activities for all age ranges. • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information. • Ensures clean, well-stocked and organized activities work areas. Managing Departmental Budgets • Manages wages and controllable expenses within budgeted guidelines. • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s. • Manages the department's budget in the areas of man hours and wages. • Reads and comprehends operating statements and budget worksheets. Ensuring Exceptional Customer Service • Provides excellent customer service. • Determines guest's needs, and strives to meet these needs. • Handles guest problems and complaints effectively. Conducting Human Resources Activities • Participates in interviewing and hiring of team members with the appropriate skills. • Uses all available on the job training tools to train new associates and provide follow-up training as necessary. • Communicates performance expectations in accordance with job descriptions for each position. • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. • Ensures associates understand Company, Resort and Departmental expectations and parameters. • Ensures associates are cross-trained to support successful daily operations. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them. • Schedules associates to business demands and tracks associate time and attendance. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Observes service behaviors of associates and provides feedback to individuals. • Ensures associate recognition is taking place on all shifts. • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures. • Reviews associate satisfaction results. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.