Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

As the Product Support Director, you will have the opportunity to lead a global technical support, new product introduction, and product sustaining team of technical support engineers and product engineers. The team supports KLA service support teams, product divisions, and customers by providing problem solving, diagnostic and repairing of complex electro/mechanical equipment, computer systems, software systems/applications, or networking and wireless networking systems. Collaborate with design engineering and software development on design, reliability and maintenance issues. Develop managers, evaluate personnel, and create an efficient operation.

Key responsibilities include:

Lead the management to establish operating model, performance measurements, develop and release infrastructure solutions, drive optimize processes and organizational change across PSO organization to continuously improve the Quality, Efficiency and Productivity of the operations.
Lead the resource allocation and planning for NPI execution per the division product roadmap. Define and drive execution of NPI work. Define scope of service requirements.
Establish infrastructure, support plans, resources, and processes to lead the transition of PLC 6b install base into PLC 7 sustaining support.
Top Service owner for a KLA product line, representing the service function on the staff of divisional GM.
Play key role in the serviceability, design development, launch, and ramp of new products, to ensure Service is \"ready to serve\" and customer support needs are met; significantly impacting KLA Services business opportunities.
Support the team to ensure the product meets performance in the following areas: MTBI, MTBF, cost of service, availability, measurement sensitivity and stability.
Address the needs of released products: This includes defining CIP programs to achieve the improvements and execution of product design & performance, KLA Services Certification strategies, documentation.
Ensure tool serviceability, and performance continue to meet customer expectations in areas such as uptime, Cost of Ownership, performance, and matching throughout the product life cycle.
Drive directly or strongly influence all aspects of the Service Business for a key product line.
Collaborate with KLA service teams to develop strategies to improve service cost and business opportunities; define plans to develop service products to improve revenue.
Work with KLA Regional Service Directors to address site specific product and service performance, and customer; create field get well plans to recover KLA tool performance, service skills, and talent to support product line.

Preferred Qualifications

10 years of related experience with a Bachelor's degree; or 6 years and a Master's degree experience.
Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma)
A sound understanding of how semiconductor systems are developed and supported.
Ability or capability to influence and drive continuous improvement improve products, people, and processes.
Development of Organizations and service business.
Develop and Drive standard methodologies by ensuring both process consistency, standardization, and continuous improvement across the organization.
Drive continuous improvements parts projects to increase serviceability, quality, reliability, and process.
Ability to travel => 25%
Good presentation skills.
Good customer leadership skills.

Minimum Qualifications

Master's Level Degree with a minimum of 10 years of relevant experience OR
Bachelor's Level Degree with a miniumu of 12 years of relevant experience

Base Pay Range: $0.00 - $0.00

Primary Location: USA-CA-Milpitas-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

","

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufact...","Product Support Director","Full Time",[88],["B","3014558454"],"Work at KLA","3 days ago","/jobs/3014558454-product-support-director","/jobs?keyword=KLA","/jobs?keyword=Product+Support+Director",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},["D",1775563200000],"Conexess","Director, Digital Workplace Service (It Infrastructure)

We are seeking an experienced director of digital workplace services to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with a deep understanding of business processes to drive innovation and efficiency in our digital workplace initiatives.\n","Director, Digital Workplace Service (It Infrastructure)

We are seeking an experienced director of digital workplace services to lead the s...","Director, Digital Workplace Services (IT Infrastructure)",[102],["B","3184917830"],"Work at Conexess","/jobs/3184917830-director-digital-workplace-services-it-infrastructure","Ann Arbor, MI, United States","/jobs?keyword=Conexess","/jobs?location=Ann+Arbor%2C+MI%2C+United+States","/jobs?keyword=Director%2C+Digital+Workplace+Services+%28IT+Infrastructure%29",{"_65":66,"_67":103,"_69":104,"_71":105,"_73":106},"Ann Arbor","Ann Arbor, MI, United States, 48113","MI","48113",["D",1775260800000],"

Company Overview

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

We are seeking an experienced Director of Digital Workplace Services to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with strong leadership and customer centric skills to drive innovation, optimize support models, and ensure high levels of customer satisfaction.

Key Responsibilities:

Lead the strategy and operations of global digital workplace services, oversee the management of workplace technologies, end-user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes.
Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms.
Lead Global ServiceNow platform (ITSM, ITOM, CSM) across IT and company
Develop and implement streamlined IT support models (both on-site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfaction
Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant
Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics
Foster a culture of innovation, collaboration, and continuous learning within the team
Champion user-centric design and accessibility in digital tools and service process.
Manage relationships with technology vendors and service providers.
Develop and control budgets for digital workplace initiatives and support operations.
Foster a culture of innovation, collaboration, and continuous learning.

Preferred Qualifications

10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large-scale IT support teams, including offshore operations and vendor management.
Experience in leading IT service management and technology modernization for large scale enterprise organizations (15K+ users)
Proven track of record in providing secure, reliable, and scalable digital workplace systems and services
Exceptional leadership, communication, and stakeholder management skills, ability to influence and communicate with executives and stakeholders.
Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field

Minimum Qualifications

Master's Level Degree with a minimum of 10 years of relevant experience OR
Bachelor's Level Degree with a minimum of 12 years of relevant experience

Base Pay Range: $151,300.00 - $264,800.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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