Customer Service Consultant
Caliber, Saint Augusta, MN, United States
Customer Service Consultant
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.
Our Collision Customer Service Consultant for this position can make up to: $45,000 - $55,000 per year
Benefits of joining Caliber:
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay Paid weekly and eligible for overtime
Paid Vacation & Holidays Can begin accruing day 1
Career growth opportunities we promote from within!
Requirements:
2+ years of customer facing experience; sales experience a plus
Must have a valid driver's license and be eligible for coverage under our company insurance policy
Abilities/Skills/Knowledge:
Ability to do consistent physical activity reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
Passion for learning the collision industry
Be able to understand instructions written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
Must be able to provide personable, friendly "World Class" customer service to internal and external customers
About Caliber:
Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life, Caliber's more than 25,000 teammates are committed to getting customers back on the road safelyand back to the rhythm of their livesevery day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com.
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.
Our Collision Customer Service Consultant for this position can make up to: $45,000 - $55,000 per year
Benefits of joining Caliber:
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay Paid weekly and eligible for overtime
Paid Vacation & Holidays Can begin accruing day 1
Career growth opportunities we promote from within!
Requirements:
2+ years of customer facing experience; sales experience a plus
Must have a valid driver's license and be eligible for coverage under our company insurance policy
Abilities/Skills/Knowledge:
Ability to do consistent physical activity reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
Passion for learning the collision industry
Be able to understand instructions written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
Must be able to provide personable, friendly "World Class" customer service to internal and external customers
About Caliber:
Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life, Caliber's more than 25,000 teammates are committed to getting customers back on the road safelyand back to the rhythm of their livesevery day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com.