LN Venues, Director of Premium Sales and Service - Seattle Office
Live Nation Entertainment, Seattle, WA, United States
Director Of Premium Sales & Service
The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio. This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region. This role will do the following: Establish, nurture and maximize positive relationships with existing members and annually renew their full season memberships via all touchpoints- calls, emails, seat visits and events Design, present and execute annual proposals to existing premium clients and referrals Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor's Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes Report directly to the Regional Director This person will bring the following: Bachelor's degree in sports/entertainment management, business or related field is required Three to five years direct business to business sales experience, preferably in premium seat sales, ticketing sales, and/or membership sales A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships Highly motivated, naturally assertive, with a positive attitude Excellent organizational and time-management skills Prior experience with Archtics and Salesforce is a plus Benefits & Perks Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days Wealth: 401(k) program with company match, stock reimbursement program Family: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment Others: Volunteer time off, crowdfunding match Equal Employment Opportunity Live Nation aspires to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Total Earning Potential - Up to $175,000 annually (Base Salary + Commission) The expected compensation for this position is: $67,000.00 USD - $84,000.00 USD Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
The Director of Premium Sales & Service is responsible for the long-term retention and growth of our full season, membership, group, and hospitality package members as well as other revenue-generating programs as added to the product portfolio. This will include the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. This sales position will be responsible for multiple amphitheater/ballroom/club retention sales within an assigned region. This role will do the following: Establish, nurture and maximize positive relationships with existing members and annually renew their full season memberships via all touchpoints- calls, emails, seat visits and events Design, present and execute annual proposals to existing premium clients and referrals Develop new business sales opportunities by generating referrals, prospecting, and upselling current accounts Meet and exceed specific levels of activity, appointments and revenue goals while exceeding the member expectation Serve as the venue sales ambassador in the community while partnering with the local Convention and Visitor's Bureau, Chambers of Commerce, Meeting Planners Associations, and similar type organizations Work in partnership with the Director of Regional Business Development as well as Sales Coordinator to cover specific shows to network with current and prospective guests to ensure the show experience is exceeding expectations Enter all pertinent customer interaction information in KORE/Salesforce.com for efficient reporting and historical data purposes Report directly to the Regional Director This person will bring the following: Bachelor's degree in sports/entertainment management, business or related field is required Three to five years direct business to business sales experience, preferably in premium seat sales, ticketing sales, and/or membership sales A proven track record in relationship building and networking skills with ability to interact effectively and professionally with all levels of an organization Demonstrated experience in managing sales funnel across multiple entertainment/sports properties with a sense of urgency, sometimes under a high level of pressure Self-starter and entrepreneurial spirit with hands-on approach towards retention of existing memberships Highly motivated, naturally assertive, with a positive attitude Excellent organizational and time-management skills Prior experience with Archtics and Salesforce is a plus Benefits & Perks Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days Wealth: 401(k) program with company match, stock reimbursement program Family: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment Others: Volunteer time off, crowdfunding match Equal Employment Opportunity Live Nation aspires to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Total Earning Potential - Up to $175,000 annually (Base Salary + Commission) The expected compensation for this position is: $67,000.00 USD - $84,000.00 USD Pay is based on a number of factors including market location, qualifications, skills, and experience. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.