Loan Servicing Support Specialist

Loan Servicing Support Specialist Homewise is seeking a loan servicing support specialist to provide customer support in the loan servicing department. This role is critical in supporting homewise, inc. and all associated entities. essential duties and responsibilities: audit, track, and manage the receipt of final mortgage documents, including recorded security instruments, title policies, and assignments of mortgage. coordinate with title companies, county offices, and document custodians to resolve missing or inaccurate documentation. maintain an organized and accurate tracking system to ensure timely submission and compliance of all required documents. customer & servicing support: assist customers with loan servicing questions and issues, both in person and over the phone. support monthly collection efforts through outbound calls and follow-up communication. prepare verification of mortgage (vom) documentation as requested. coordinate with title companies and financial institutions to prepare and ensure accuracy of payoff requests. collaboration & compliance: partner closely with internal teams, including home purchase advisors, real estate sales, real estate development, and lending, to ensure a high standard of service. perform additional duties as assigned. ensure compliance with all applicable regulations, policies, and procedures. expected outcomes: all customer calls and emails are returned within one business day. high levels of satisfaction among both internal and external customers. core competencies: customer service: demonstrates exceptional responsiveness to internal and external customer needs, consistently exceeding expectations and adhering to homewise, inc. customer service standards. active listening: allows others to speak, seeks to understand differing viewpoints, and responds thoughtfully. communication: communicates clearly and effectively, both verbally and in writing, while maintaining professionalism across all channels, including email. flexibility & adaptability: adjusts quickly to changing priorities and conditions; effectively manages complexity and change. teamwork: collaborates proactively with peers and supervisors to build strong, productive working relationships. composure under pressure: maintains consistent performance and professionalism in high-pressure or stressful situations. technical proficiency: demonstrates competency in microsoft excel, word, outlook, and other relevant software applications. attention to detail: ensures accuracy and completeness; does not allow critical details to be overlooked. high standards: holds self and team accountable to a high level of performance and quality. requirements: preferred requirements: ability to communicate in english and spanish; written and verbally. physical requirements: this is largely a sedentary role. must be able to occasionally lift objects up to 20 pounds.