Service Account Manager
Hays Electrical Services, Houston, TX, United States
Electrical Service Account Manager
With over 18 years of experience and hundreds of million-dollar projects completed, Hays Electrical Services provides excellent service to customers in hospitality, commercial, and solar industry. Hays Electrical Services approaches each project with a cooperative mindset, working with business owners, contractors, and subcontractors towards the common goal successful project delivery. Position Summary
The Electrical Service Account Manager is responsible for driving revenue growth and client retention within Hays Electrical Services' commercial service division. This role serves as the primary point of contact for assigned accounts, coordinating electrical service work while developing long-term client relationships. The Account Manager identifies service opportunities, prepares proposals, and ensures a high level of customer satisfaction through effective communication and project coordination. Key Responsibilities
Build, maintain, and expand long-term relationships with commercial service clients.
Actively pursue new business opportunities within existing and prospective accounts.
Identify opportunities for electrical service, repairs, maintenance, and system upgrades.
Prepare and present service proposals, pricing, and service agreements.
Serve as the liaison between clients, service technicians, and internal teams.
Coordinate and manage multiple service calls to ensure timely, high-quality execution.
Conduct on-site meetings, walkthroughs, and inspections to assess scope and client needs.
Support accurate scoping and solution development for service and repair work.
Track account performance and service-related revenue.
Manage budgets for small service projects, review and approve invoices, and support profitability goals.
Required Skills & Qualifications
35 years of experience in electrical service account management or a related field.
Working knowledge of National Electrical Code (NEC), local electrical codes, and construction methods.
Strong interpersonal, negotiation, and client relationship management skills.
Proficiency in Microsoft Office.
Ability to manage multiple, fast-paced service projects simultaneously while maintaining accuracy and responsiveness.
Key Performance Metrics
Achievement of Service Department sales goals and budget targets.
Growth in client retention and repeat service work.
Improvement in customer satisfaction and service quality metrics.
Join a company that's building more than just electrical systemsjoin a team committed to excellence and innovation.
With over 18 years of experience and hundreds of million-dollar projects completed, Hays Electrical Services provides excellent service to customers in hospitality, commercial, and solar industry. Hays Electrical Services approaches each project with a cooperative mindset, working with business owners, contractors, and subcontractors towards the common goal successful project delivery. Position Summary
The Electrical Service Account Manager is responsible for driving revenue growth and client retention within Hays Electrical Services' commercial service division. This role serves as the primary point of contact for assigned accounts, coordinating electrical service work while developing long-term client relationships. The Account Manager identifies service opportunities, prepares proposals, and ensures a high level of customer satisfaction through effective communication and project coordination. Key Responsibilities
Build, maintain, and expand long-term relationships with commercial service clients.
Actively pursue new business opportunities within existing and prospective accounts.
Identify opportunities for electrical service, repairs, maintenance, and system upgrades.
Prepare and present service proposals, pricing, and service agreements.
Serve as the liaison between clients, service technicians, and internal teams.
Coordinate and manage multiple service calls to ensure timely, high-quality execution.
Conduct on-site meetings, walkthroughs, and inspections to assess scope and client needs.
Support accurate scoping and solution development for service and repair work.
Track account performance and service-related revenue.
Manage budgets for small service projects, review and approve invoices, and support profitability goals.
Required Skills & Qualifications
35 years of experience in electrical service account management or a related field.
Working knowledge of National Electrical Code (NEC), local electrical codes, and construction methods.
Strong interpersonal, negotiation, and client relationship management skills.
Proficiency in Microsoft Office.
Ability to manage multiple, fast-paced service projects simultaneously while maintaining accuracy and responsiveness.
Key Performance Metrics
Achievement of Service Department sales goals and budget targets.
Growth in client retention and repeat service work.
Improvement in customer satisfaction and service quality metrics.
Join a company that's building more than just electrical systemsjoin a team committed to excellence and innovation.