Customer Service Representative
Airgas, San Diego, CA, United States
Customer Service Representative
Airgas is hiring for a Customer Service Representative in San Diego, CA! The Customer Service Representative is responsible for providing exceptional customer service to the internal and external customer base. This person will process orders for industrial, medical, specialty gases, welding equipment, power and hand tools and other products and supplies received by mail, telephone or personally from customers or associates. The Customer Service Rep will also be responsible to provide assistance and answer customer's questions concerning locations, price, and use of merchandise. The Customer Service Representative takes inbound calls for the purpose of processing and researching customer orders using our SAP computer system. This person will make outbound calls to research the progress of an order. The representative may route calls to other departments if deemed necessary. Processes orders received by electronic means, email and telephone or personally from customers or associates by performing the following duties. Essential duties and responsibilities include: Responsible for adherence to company policies including safety and the use of personal protective equipment. Handle busy incoming orders and answer customer inquiries via phone and email. Maintains professional demeanor on the phone to exhibit the best impression of Airgas. Edits and enters customer orders in an efficient and accurate manner paying close attention to pricing and location to reduce the quantity of errors and returns. Enters credits accurately and in a timely manner to eliminate any negative impacts with a customer. Communicates effectively with internal and external resources such as product vendors, via phone, email, and website, to service customer needs in a timely fashion. Works with internal customers (outside sales representatives, branch and store personnel, as well as operations and distribution personnel, etc.) to improve the order-to-delivery process and make it seamless to the customer. Utilizes product knowledge and vendor training to present new products to customers to increase their awareness of our market segments. Works effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor. Ensures that customer inquiries are brought to resolution thorough follow through utilizing all resources available; escalates issues to Customer Service Manager as needed. Participate in all recommended computer, sales, customer service, and product training as needed. Review open order reports on a consistent basis to reduce the impact of unfulfilled orders on customers business needs. Required qualifications and competencies include: High School Diploma or at least three years' experience or equivalent combination of experience and education. At least years of inbound customer service experience in a high-volume call center environment. Strong computer skills (Google Workspace & Microsoft Office Suite) and experience with SAP and/or ERP systems a plus. Demonstrated ability to independently analyze complex customer inquiries and implement solutions that balance user needs with company policy. Must be able to work with a wide variety of people with different personalities and backgrounds. Strong interpersonal and organization skills. Must be able to build effective relationships with all levels and roles in the organization. Strong organizational, team-building, and communication skills. The ability to work and navigate within a complex matrixed organization. Airgas cares about and supports its families through competitive compensation and a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children. At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.
Airgas is hiring for a Customer Service Representative in San Diego, CA! The Customer Service Representative is responsible for providing exceptional customer service to the internal and external customer base. This person will process orders for industrial, medical, specialty gases, welding equipment, power and hand tools and other products and supplies received by mail, telephone or personally from customers or associates. The Customer Service Rep will also be responsible to provide assistance and answer customer's questions concerning locations, price, and use of merchandise. The Customer Service Representative takes inbound calls for the purpose of processing and researching customer orders using our SAP computer system. This person will make outbound calls to research the progress of an order. The representative may route calls to other departments if deemed necessary. Processes orders received by electronic means, email and telephone or personally from customers or associates by performing the following duties. Essential duties and responsibilities include: Responsible for adherence to company policies including safety and the use of personal protective equipment. Handle busy incoming orders and answer customer inquiries via phone and email. Maintains professional demeanor on the phone to exhibit the best impression of Airgas. Edits and enters customer orders in an efficient and accurate manner paying close attention to pricing and location to reduce the quantity of errors and returns. Enters credits accurately and in a timely manner to eliminate any negative impacts with a customer. Communicates effectively with internal and external resources such as product vendors, via phone, email, and website, to service customer needs in a timely fashion. Works with internal customers (outside sales representatives, branch and store personnel, as well as operations and distribution personnel, etc.) to improve the order-to-delivery process and make it seamless to the customer. Utilizes product knowledge and vendor training to present new products to customers to increase their awareness of our market segments. Works effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor. Ensures that customer inquiries are brought to resolution thorough follow through utilizing all resources available; escalates issues to Customer Service Manager as needed. Participate in all recommended computer, sales, customer service, and product training as needed. Review open order reports on a consistent basis to reduce the impact of unfulfilled orders on customers business needs. Required qualifications and competencies include: High School Diploma or at least three years' experience or equivalent combination of experience and education. At least years of inbound customer service experience in a high-volume call center environment. Strong computer skills (Google Workspace & Microsoft Office Suite) and experience with SAP and/or ERP systems a plus. Demonstrated ability to independently analyze complex customer inquiries and implement solutions that balance user needs with company policy. Must be able to work with a wide variety of people with different personalities and backgrounds. Strong interpersonal and organization skills. Must be able to build effective relationships with all levels and roles in the organization. Strong organizational, team-building, and communication skills. The ability to work and navigate within a complex matrixed organization. Airgas cares about and supports its families through competitive compensation and a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children. At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.