Customer Service Rep - Dispatcher
Pelicano Plumbing, Pennington, NJ, United States
Customer Service Rep - Dispatcher
Pelicano Plumbing in Pennington, NJ is on the hunt for a full-time hybrid Customer Service Rep - Dispatcher who's not only great with people but also sharp, organized, and ready to play a key role in keeping our operations smooth and customers happy! We offer: Competitive pay, based on experience Paid holidays A 401k plan No on-call shifts and no weekends This is a full-time hybrid position with a schedule of Monday through Friday between 7:00 AM and 6:00 PM. As our Customer Service Rep - Dispatcher, your day begins with a smile-literally. You'll be the cheerful, confident voice answering customer calls, gathering their needs, and ensuring their concerns are addressed swiftly and professionally. You'll juggle scheduling with urgency, making sure high-priority jobs get the attention they need. While our techs are in the field, you'll be the go-to back at the office-coordinating, supporting, and jumping in with administrative duties that keep things flowing smoothly. It's a fast-moving, dynamic role where your communication and organization skills truly shine-and your positive energy sets the tone for everyone you interact with. Do you have what it takes? Proficiency with Microsoft Office Suite Excellent communication skills, both verbal and written Friendly demeanor with a strong focus on customer satisfaction Preferred Qualifications: Experience with ServiceTitan Call center experience or prior CSR/dispatch experience in the trades industry If you meet the qualifications listed above, don't wait-apply today! The initial application is quick, easy, and mobile-friendly. We hope you become our next hybrid Customer Service Rep - Dispatcher!
Pelicano Plumbing in Pennington, NJ is on the hunt for a full-time hybrid Customer Service Rep - Dispatcher who's not only great with people but also sharp, organized, and ready to play a key role in keeping our operations smooth and customers happy! We offer: Competitive pay, based on experience Paid holidays A 401k plan No on-call shifts and no weekends This is a full-time hybrid position with a schedule of Monday through Friday between 7:00 AM and 6:00 PM. As our Customer Service Rep - Dispatcher, your day begins with a smile-literally. You'll be the cheerful, confident voice answering customer calls, gathering their needs, and ensuring their concerns are addressed swiftly and professionally. You'll juggle scheduling with urgency, making sure high-priority jobs get the attention they need. While our techs are in the field, you'll be the go-to back at the office-coordinating, supporting, and jumping in with administrative duties that keep things flowing smoothly. It's a fast-moving, dynamic role where your communication and organization skills truly shine-and your positive energy sets the tone for everyone you interact with. Do you have what it takes? Proficiency with Microsoft Office Suite Excellent communication skills, both verbal and written Friendly demeanor with a strong focus on customer satisfaction Preferred Qualifications: Experience with ServiceTitan Call center experience or prior CSR/dispatch experience in the trades industry If you meet the qualifications listed above, don't wait-apply today! The initial application is quick, easy, and mobile-friendly. We hope you become our next hybrid Customer Service Rep - Dispatcher!