Collections Specialist
LHH, Greensboro, NC, United States
Collections Specialist
The Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works closely with internal teams and external customers to resolve billing issues, reduce aging, and maintain positive client relationships while meeting cash collection goals. Key Responsibilities
Manage a portfolio of customer accounts and follow up on past-due balances via phone, email, and written correspondence Review accounts receivable aging reports and prioritize collection efforts Research and resolve billing discrepancies, short payments, and disputes Communicate professionally with customers to secure payment commitments and negotiate payment plans when appropriate Document collection activity and update account notes accurately Coordinate with internal teams such as Billing, Sales, Customer Service, and Accounting to resolve account issues Apply payments, process adjustments, and ensure accurate account balances Monitor customer credit limits and escalate high-risk accounts as needed Assist with month-end close activities related to accounts receivable and collections Support ad hoc reporting and special projects as assigned Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred 13 years of experience in collections, accounts receivable, or a related accounting role Strong communication and negotiation skills Ability to handle sensitive conversations professionally and tactfully Strong attention to detail and organizational skills Proficiency with Excel and accounting/ERP systems Ability to manage multiple accounts and deadlines in a fast-paced environment
The Collections Specialist is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works closely with internal teams and external customers to resolve billing issues, reduce aging, and maintain positive client relationships while meeting cash collection goals. Key Responsibilities
Manage a portfolio of customer accounts and follow up on past-due balances via phone, email, and written correspondence Review accounts receivable aging reports and prioritize collection efforts Research and resolve billing discrepancies, short payments, and disputes Communicate professionally with customers to secure payment commitments and negotiate payment plans when appropriate Document collection activity and update account notes accurately Coordinate with internal teams such as Billing, Sales, Customer Service, and Accounting to resolve account issues Apply payments, process adjustments, and ensure accurate account balances Monitor customer credit limits and escalate high-risk accounts as needed Assist with month-end close activities related to accounts receivable and collections Support ad hoc reporting and special projects as assigned Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred 13 years of experience in collections, accounts receivable, or a related accounting role Strong communication and negotiation skills Ability to handle sensitive conversations professionally and tactfully Strong attention to detail and organizational skills Proficiency with Excel and accounting/ERP systems Ability to manage multiple accounts and deadlines in a fast-paced environment