Enterprise Account Executive
Zycus, Staten Island, NY, United States
We are hiring a
Account Executive
/
Customer Account Manager (CAM)
to own, retain, and expand strategic enterprise customer accounts across the European region. This is a high-impact, revenue-owning individual contributor role focused on
account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realisation to upsell, cross-sell, and multi-year expansion planning. As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimised churn, and increased wallet share across your portfolio. This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas.
Key Responsibilities
Own and manage a portfolio of large enterprise accounts across Europe
Carry and overachieve an expansion and renewals quota within assigned accounts
Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases
Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention
Proactively manage renewals cycles, commercial negotiations, and multi-year agreements
Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies
Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders
Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions
Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises
Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments
Partner with Customer Success to drive product adoption and measurable business outcomes
Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence
Negotiate and close commercial agreements aligned to quota and growth objectives
Travel within the region as required for strategic customer engagements
Success Metrics
Contribution to Net Revenue Retention (NRR)
Expansion pipeline coverage and conversion rates
Forecast accuracy
Average Contract Value (ACV) growth
What Success Looks Like in 12 Months
Consistently exceeds expansion quota
Drives measurable improvement in Net Revenue Retention
Maintains a predictable, trustworthy forecast
Viewed as a trusted expansion partner by Customer Success and leadership
Customers see you as a
strategic growth advisor , not a transactional seller
The Customer Account Executive is a quota-carrying sales role responsible for
executing expansion motions that drive incremental ARR within the existing customer base . This role owns upsell, cross-sell, seat expansion, and multi-product adoption—working in close partnership with Customer Success to convert realized customer value into commercial growth.
Required Skills & Experience
8–12+ years of experience in B2B enterprise SaaS account management / farming / expansion roles
Proven track record of owning and exceeding expansion and renewal quotas
Strong experience selling enterprise SaaS / Cloud solutions to large global organizations
Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles
Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred)
Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring
Excellent executive presence and stakeholder management skills
Experience selling to Fortune 500 / global enterprises preferred
Willingness to travel within Europe
Preferred / Added Advantage
Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions
Background with procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, or similar
Recognition such as President’s Club / Winner’s Circle / Achiever’s Club
Experience managing large accounts with $10B+ annual revenue
Personal Attributes
Ownership mindset with high accountability for revenue outcomes
Customer‑centric but commercially sharp
Comfortable operating without a team, hands‑on and execution‑focused
Strategic thinker with strong follow‑through
Why Join Us
High‑impact role directly influencing net revenue retention and customer lifetime value
Opportunity to work with large, strategic enterprise customers
Strong partnership with Customer Success and Product leadership
Competitive compensation with meaningful variable upside
#J-18808-Ljbffr
Account Executive
/
Customer Account Manager (CAM)
to own, retain, and expand strategic enterprise customer accounts across the European region. This is a high-impact, revenue-owning individual contributor role focused on
account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realisation to upsell, cross-sell, and multi-year expansion planning. As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimised churn, and increased wallet share across your portfolio. This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas.
Key Responsibilities
Own and manage a portfolio of large enterprise accounts across Europe
Carry and overachieve an expansion and renewals quota within assigned accounts
Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases
Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention
Proactively manage renewals cycles, commercial negotiations, and multi-year agreements
Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies
Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders
Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions
Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises
Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments
Partner with Customer Success to drive product adoption and measurable business outcomes
Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence
Negotiate and close commercial agreements aligned to quota and growth objectives
Travel within the region as required for strategic customer engagements
Success Metrics
Contribution to Net Revenue Retention (NRR)
Expansion pipeline coverage and conversion rates
Forecast accuracy
Average Contract Value (ACV) growth
What Success Looks Like in 12 Months
Consistently exceeds expansion quota
Drives measurable improvement in Net Revenue Retention
Maintains a predictable, trustworthy forecast
Viewed as a trusted expansion partner by Customer Success and leadership
Customers see you as a
strategic growth advisor , not a transactional seller
The Customer Account Executive is a quota-carrying sales role responsible for
executing expansion motions that drive incremental ARR within the existing customer base . This role owns upsell, cross-sell, seat expansion, and multi-product adoption—working in close partnership with Customer Success to convert realized customer value into commercial growth.
Required Skills & Experience
8–12+ years of experience in B2B enterprise SaaS account management / farming / expansion roles
Proven track record of owning and exceeding expansion and renewal quotas
Strong experience selling enterprise SaaS / Cloud solutions to large global organizations
Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles
Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred)
Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring
Excellent executive presence and stakeholder management skills
Experience selling to Fortune 500 / global enterprises preferred
Willingness to travel within Europe
Preferred / Added Advantage
Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions
Background with procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, or similar
Recognition such as President’s Club / Winner’s Circle / Achiever’s Club
Experience managing large accounts with $10B+ annual revenue
Personal Attributes
Ownership mindset with high accountability for revenue outcomes
Customer‑centric but commercially sharp
Comfortable operating without a team, hands‑on and execution‑focused
Strategic thinker with strong follow‑through
Why Join Us
High‑impact role directly influencing net revenue retention and customer lifetime value
Opportunity to work with large, strategic enterprise customers
Strong partnership with Customer Success and Product leadership
Competitive compensation with meaningful variable upside
#J-18808-Ljbffr