Client Development & Account Manager
Buchanan Legal Professional Services, Washington, District of Columbia, United States
A leading global law firm is seeking a strategic and commercially minded
Client Development & Account Manager
to oversee one of the firm’s most significant client relationships within the Life Sciences & Health Care sector.
This highly visible role sits at the intersection of relationship management, operational excellence, pricing strategy, and legal innovation. You will partner closely with senior lawyers, sector leaders, finance, and business services teams to drive client growth, strengthen engagement, and enhance service delivery in an evolving legal landscape.
This role will be hybrid and can sit in Washington, D.C., or Denver, CO
Key Responsibilities:
Lead strategic account management for a major global client, serving as a central point of coordination internally and externally
Develop and execute client plans that deepen relationships and expand engagements
Oversee budgeting, billing compliance, and adherence to outside counsel guidelines across a multi-matter portfolio
Partner with finance and pricing teams on fee arrangements, scope management, and commercial negotiations
Manage AI enablement initiatives and ensure compliance with client-specific AI and billing protocols
Coordinate client meetings, pitches, reporting, and feedback initiatives to drive service excellence
Analyze performance metrics and identify opportunities for operational improvement
Ideal Candidate:
7+ years of experience within a law firm or professional services/healthcare environment
Strong background in account management, legal operations, pricing, or project management
Deep understanding of law firm financial metrics, billing compliance, and outside counsel guidelines
Commercially astute, data-driven, and highly organized
Skilled at influencing senior stakeholders and navigating complex client relationships
Experience with budgeting, scoping, workflow management, and post-matter analysis
Advanced Excel skills; familiarity with tools such as PowerBI, HighQ, or Smartsheet preferred
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Client Development & Account Manager
to oversee one of the firm’s most significant client relationships within the Life Sciences & Health Care sector.
This highly visible role sits at the intersection of relationship management, operational excellence, pricing strategy, and legal innovation. You will partner closely with senior lawyers, sector leaders, finance, and business services teams to drive client growth, strengthen engagement, and enhance service delivery in an evolving legal landscape.
This role will be hybrid and can sit in Washington, D.C., or Denver, CO
Key Responsibilities:
Lead strategic account management for a major global client, serving as a central point of coordination internally and externally
Develop and execute client plans that deepen relationships and expand engagements
Oversee budgeting, billing compliance, and adherence to outside counsel guidelines across a multi-matter portfolio
Partner with finance and pricing teams on fee arrangements, scope management, and commercial negotiations
Manage AI enablement initiatives and ensure compliance with client-specific AI and billing protocols
Coordinate client meetings, pitches, reporting, and feedback initiatives to drive service excellence
Analyze performance metrics and identify opportunities for operational improvement
Ideal Candidate:
7+ years of experience within a law firm or professional services/healthcare environment
Strong background in account management, legal operations, pricing, or project management
Deep understanding of law firm financial metrics, billing compliance, and outside counsel guidelines
Commercially astute, data-driven, and highly organized
Skilled at influencing senior stakeholders and navigating complex client relationships
Experience with budgeting, scoping, workflow management, and post-matter analysis
Advanced Excel skills; familiarity with tools such as PowerBI, HighQ, or Smartsheet preferred
#J-18808-Ljbffr