Senior Account Manager, Retail Marketplaces (Amazon)
Acadia, Atlanta, GA, United States
Acadia.io - Senior Account Manager, Retail Marketplaces (Amazon)
Acadia is a modern media and growth agency focused on mid-market disrupters. Headquartered in Atlanta, the Retail Marketplaces team is a fully remote team of creative Account Managers, Marketers and Media experts. We pride ourselves on being an agile environment, with a "roll up your sleeves" mentality needed across all employees.
Awards
AdAge - Best Places to Work 2025
AdAge - A-List 2024
Amazon Partner Award Winner 2025
AdWeek Fastest Growing Agencies 2024
Our Core Values
Can-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.
Curiosity - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.
Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.
Community - We will make lives better for those people, clients, and other deserving causes that we care deeply about.
Responsibilities
Strategic Management of assigned client book, defining a roadmap to reach set goals
Report on performance with details around trends, tactics implemented and next steps
Outline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocks
Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires
Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
Subject Matter Expert for client relationship management
Staying up to date on industry trends and best practices for use in client education and company thought leadership.
Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls
Qualifications
Benchmarks Required for this Role:
Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart
Expert in clear and timely written and verbal communication both internally and client-facing
Dependable and timely completion of work in line with task and projects deadlines
Cross-functional team management including coaching, empowering, and delegating tasks) so that each account team member feels invested in their work and aligned on growing the client’s business
Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise
Demonstrated ability to work well with others including navigating challenges and obstaclesExpert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets
Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients
Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes
Mentoring and support of new AM hires, including strategic best practices and quality control
What we Offer
Full remote team; work-from-home flexibility
Generous Holiday & PTO Allotment:
16 Paid Holidays
16 PTO days (in 1st year), 21 days after 1 year, 26 days after 5 years
Bereavement Leave (5 days)
Volunteer Time (16 hours)
Parental Leave (12 weeks)
Physical & Mental Health Stipend
Medical, Dental, Vision Insurance
401K, Financial Planning Support
Education Reimbursement
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Awards
AdAge - Best Places to Work 2025
AdAge - A-List 2024
Amazon Partner Award Winner 2025
AdWeek Fastest Growing Agencies 2024
Our Core Values
Can-Do - We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find solutions and take ownership.
Curiosity - We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we find the path to conquer obstacles and build solutions.
Candor - We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.
Community - We will make lives better for those people, clients, and other deserving causes that we care deeply about.
Responsibilities
Strategic Management of assigned client book, defining a roadmap to reach set goals
Report on performance with details around trends, tactics implemented and next steps
Outline the priority action items for delegation; Meet with direct reports to discuss priorities & support challenges/roadblocks
Mentor Specialists and Junior Account Managers; act as a Navigator (peer buddy) for AM new hires
Ensure top-line, measurable growth for client book, aiding in client retention and satisfaction
Subject Matter Expert for client relationship management
Staying up to date on industry trends and best practices for use in client education and company thought leadership.
Contribute to a collaborative team culture, including engaged contribution to team calls, as well as department and company calls
Qualifications
Benchmarks Required for this Role:
Expert project delivery and strategy across platforms including Amazon Seller Central, Amazon Vendor Central, Amazon International and Walmart
Expert in clear and timely written and verbal communication both internally and client-facing
Dependable and timely completion of work in line with task and projects deadlines
Cross-functional team management including coaching, empowering, and delegating tasks) so that each account team member feels invested in their work and aligned on growing the client’s business
Expert in high-quality delivery of responsibilities incorporating Acadia best practices and industry expertise
Demonstrated ability to work well with others including navigating challenges and obstaclesExpert strategic creation and coordination of client strategy that ties back to client goals, benchmarks, and targets
Expert ability to identify and communicate big picture trends across marketplaces, categories, and industries internally and to clients
Prepare, plan, and lead client calls with a clear call agenda that communicates progress towards high-level initiatives, strategic next steps, and projected future outcomes
Mentoring and support of new AM hires, including strategic best practices and quality control
What we Offer
Full remote team; work-from-home flexibility
Generous Holiday & PTO Allotment:
16 Paid Holidays
16 PTO days (in 1st year), 21 days after 1 year, 26 days after 5 years
Bereavement Leave (5 days)
Volunteer Time (16 hours)
Parental Leave (12 weeks)
Physical & Mental Health Stipend
Medical, Dental, Vision Insurance
401K, Financial Planning Support
Education Reimbursement
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