US COO: Scale Operations, Drive Growth & Equity
sunday, New York, NY, United States
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things
simple
while earning
trust
from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go
beyond
what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things
simple
while earning
trust
from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go
beyond
what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About the Role
We are seeking a Chief Operating Officer (COO) to lead and scale our US Operations. You will oversee our Senior Operations Directors and build the structure, systems, and leadership required to support our next phase of high growth. The COO’s mission is to drive adoption, revenue growth, and market expansion across the US while building a high-performance, scalable operations organization. You will provide structured, hands-on leadership to the current team, elevate execution standards, and partner closely with the US CEO and Co-Founder to translate strategy into measurable results. This is a highly visible leadership role with responsibility across Field Operations, Account Management, Customer Support, and regional governance. You will represent the company externally in the US market and serve as a member of the Global Leadership Team.
Key Responsibilities
Build and scale US Operations
: architect and lead a high-performance operations organization across Field Operations, Account Management, and Customer Support, setting clear standards for execution, accountability, and results. Drive adoption and revenue expansion
: own performance across onboarding, adoption, Net Dollar Retention, churn reduction, Net Revenue per account, and upsell—directly contributing to GTV growth, margin improvement, and market share gains. Lead operational excellence at scale
: deliver scalable execution across integrations, remote onboarding, QR coverage, walkout policy, and training deployment to support sustained, multi-market growth. Own field performance and launch excellence
: oversee in-person launches and onboarding with accountability for Week 1 adoption, Operations CAC, and the development of a best-in-class onsite and remote onboarding engine. Establish regional governance and performance cadence
: implement structured city-level planning, reporting, and review frameworks to ensure measurable regional performance and disciplined execution. Serve as a Senior Leader and market representative
: partner closely with the US CEO and Co-Founder to translate strategy into results, represent the company externally, and contribute as a member of the Global Leadership Team.
About You
You are performance-driven with a track record of scaling teams and building durable systems in high-growth, high-pressure environments Experience in entrepreneurial, resource-constrained settings, comfortable building and scaling operations without heavy corporate structure Strong “doer” mindset; hands-on executor who prioritizes outcomes over process for process’ sake Background in top-tier, venture-backed startups with exposure to rapid scale and high expectations Experienced leader of cross-functional operations teams, including Field Operations, Account Management, Customer Support, and Strategy & Operations Demonstrated ability to scale field organizations and take regions or business units from early traction to sustained, multi-quarter growth Proven track record of consistently hitting business targets across multiple quarters Experience in restaurant-tech, hospitality-tech, delivery platforms, or relevant vertical SaaS environments Hands-on leader who thrives in the field, coaching live, developing talent, and traveling frequently to stay close to performance High-energy, high-standards executive who sets the pace and drives accountability across the organization Strong executive presence with the credibility to represent the company publicly and build relationships with major partners
⛳️ Compensation, Perks & Benefits
$300,000 to 350,000 base + equity Location: New York City / Atlanta Stock options from day one Company performance bonus Unlimited PTO + 100% health coverage (you & your kids) International growth opportunities Freedom, trust, and ownership from day one 401K
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
#J-18808-Ljbffr
simple
while earning
trust
from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go
beyond
what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things
simple
while earning
trust
from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go
beyond
what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About the Role
We are seeking a Chief Operating Officer (COO) to lead and scale our US Operations. You will oversee our Senior Operations Directors and build the structure, systems, and leadership required to support our next phase of high growth. The COO’s mission is to drive adoption, revenue growth, and market expansion across the US while building a high-performance, scalable operations organization. You will provide structured, hands-on leadership to the current team, elevate execution standards, and partner closely with the US CEO and Co-Founder to translate strategy into measurable results. This is a highly visible leadership role with responsibility across Field Operations, Account Management, Customer Support, and regional governance. You will represent the company externally in the US market and serve as a member of the Global Leadership Team.
Key Responsibilities
Build and scale US Operations
: architect and lead a high-performance operations organization across Field Operations, Account Management, and Customer Support, setting clear standards for execution, accountability, and results. Drive adoption and revenue expansion
: own performance across onboarding, adoption, Net Dollar Retention, churn reduction, Net Revenue per account, and upsell—directly contributing to GTV growth, margin improvement, and market share gains. Lead operational excellence at scale
: deliver scalable execution across integrations, remote onboarding, QR coverage, walkout policy, and training deployment to support sustained, multi-market growth. Own field performance and launch excellence
: oversee in-person launches and onboarding with accountability for Week 1 adoption, Operations CAC, and the development of a best-in-class onsite and remote onboarding engine. Establish regional governance and performance cadence
: implement structured city-level planning, reporting, and review frameworks to ensure measurable regional performance and disciplined execution. Serve as a Senior Leader and market representative
: partner closely with the US CEO and Co-Founder to translate strategy into results, represent the company externally, and contribute as a member of the Global Leadership Team.
About You
You are performance-driven with a track record of scaling teams and building durable systems in high-growth, high-pressure environments Experience in entrepreneurial, resource-constrained settings, comfortable building and scaling operations without heavy corporate structure Strong “doer” mindset; hands-on executor who prioritizes outcomes over process for process’ sake Background in top-tier, venture-backed startups with exposure to rapid scale and high expectations Experienced leader of cross-functional operations teams, including Field Operations, Account Management, Customer Support, and Strategy & Operations Demonstrated ability to scale field organizations and take regions or business units from early traction to sustained, multi-quarter growth Proven track record of consistently hitting business targets across multiple quarters Experience in restaurant-tech, hospitality-tech, delivery platforms, or relevant vertical SaaS environments Hands-on leader who thrives in the field, coaching live, developing talent, and traveling frequently to stay close to performance High-energy, high-standards executive who sets the pace and drives accountability across the organization Strong executive presence with the credibility to represent the company publicly and build relationships with major partners
⛳️ Compensation, Perks & Benefits
$300,000 to 350,000 base + equity Location: New York City / Atlanta Stock options from day one Company performance bonus Unlimited PTO + 100% health coverage (you & your kids) International growth opportunities Freedom, trust, and ownership from day one 401K
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
#J-18808-Ljbffr