Sr. Director, Practice Operations
Privia Health, Dallas, TX, United States
Company Description
Privia Health™ is a technology‑driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high‑value care in both in‑person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end‑to‑end, cloud‑based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well‑being of providers.
Job Description Travel:
50% in our Northern Texas Market
Sr. Director, Practice Operations
is responsible for managing the region's clinically integrated multi‑specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams.
Manage the Operations Consulting Team that handles Implementation, Training & Performance Management
Serve as the senior escalation point for the market‑based team, physician practices, and support services
Manage the Performance, Implementation and Training Teams
Manage the end‑to‑end relationship of a client in Privia, from implementation to performance management
Oversee the management of the care centers and physicians within the medical group after a care center is live with Privia
Oversee the project management, training, and support activities of the go‑live of physician practices
Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
Collaborate with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio.
Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
Identify areas of opportunity improvements through reviewing financial & clinical metrics
Provide top‑notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Provide regular status updates to Privia leadership via regular operating meetings and one‑off communications
Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
Provide coaching to junior team members through regular feedback loops and 1:1s
Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
Engage in and/or lead strategic projects that span other functions and markets
This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
Other duties as assigned
Qualifications
Bachelor's degree preferred. Healthcare Master’s or MBA highly preferred
Previous healthcare experience required; working with physicians and medical group staff preferred
Managed multiple projects while providing exceptional client service
Technical project management in a healthcare setting is preferred
Experience in hospital or physician office setting including knowledge of physician office workflow and processes
Tech Savvy
Experience managing and leading team members
Must provide reliable transportation
Ability to work with different levels of clinical personnel including providers
Must comply with HIPAA rules and regulations
Salary range for this role is $120,000 to $140,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 20% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional Information All your information will be kept confidential according to EEO guidelines.
Technical Requirements In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
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Job Description Travel:
50% in our Northern Texas Market
Sr. Director, Practice Operations
is responsible for managing the region's clinically integrated multi‑specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams.
Manage the Operations Consulting Team that handles Implementation, Training & Performance Management
Serve as the senior escalation point for the market‑based team, physician practices, and support services
Manage the Performance, Implementation and Training Teams
Manage the end‑to‑end relationship of a client in Privia, from implementation to performance management
Oversee the management of the care centers and physicians within the medical group after a care center is live with Privia
Oversee the project management, training, and support activities of the go‑live of physician practices
Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
Collaborate with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio.
Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
Identify areas of opportunity improvements through reviewing financial & clinical metrics
Provide top‑notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Provide regular status updates to Privia leadership via regular operating meetings and one‑off communications
Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
Provide coaching to junior team members through regular feedback loops and 1:1s
Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
Engage in and/or lead strategic projects that span other functions and markets
This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
Other duties as assigned
Qualifications
Bachelor's degree preferred. Healthcare Master’s or MBA highly preferred
Previous healthcare experience required; working with physicians and medical group staff preferred
Managed multiple projects while providing exceptional client service
Technical project management in a healthcare setting is preferred
Experience in hospital or physician office setting including knowledge of physician office workflow and processes
Tech Savvy
Experience managing and leading team members
Must provide reliable transportation
Ability to work with different levels of clinical personnel including providers
Must comply with HIPAA rules and regulations
Salary range for this role is $120,000 to $140,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 20% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional Information All your information will be kept confidential according to EEO guidelines.
Technical Requirements In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
#J-18808-Ljbffr