Patient Account Representative
Acadia Healthcare, Franklin, TN, United States
Our Mission
Acadia Healthcare’s purpose is to Lead Care with Light and our mission is to be a world‑class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.
Location Hybrid in Franklin, TN
About The Role Responsible for daily accounts receivable collections and billing. To assist with increasing collections, reducing accounts receivable days, and reducing bad debt.
Compensation & Benefits We value your expertise and dedication—and we invest in your success.
Competitive Base Salary commensurate with experience
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan with Company Match
Paid Time Off (PTO) and recognized holidays
Company-paid Basic Life and AD&D Insurance
Employee Assistance Program (EAP) and mental wellness resources
Opportunities for professional growth and advancement within Acadia’s nationwide network
What You’ll Do
Call and status outstanding claims with third party payors
Review claims issues, make corrections as needed, and rebill. Utilize claims clearing house to review and correct claims and to resubmit electronically when available
Review explanation of benefits to ascertain that claim processed and paid correctly
Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation
Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum
Prorate patient accounts and monitor that balance due is in the correct financial class
Weekly reporting to BOD an overview of the week and participate in AR meetings
Gathers and interprets data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment
Performs other essential duties as assigned
What You’ll Bring
High school diploma or equivalent
Experience with Medicare preferred
Minimum 5 years of job-related experience preferred
Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Knowledge of office administration procedures with the ability to operate most standard office equipment
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
Capable of working within established policies, procedures and practices prescribed by the organization
English sufficient to provide and receive instructions/directions
Physical/Mental Requirements
Must be able to perform essential functions listed on the job description, with or without reasonable accommodation
Must be able to sit and stand, intermittent 8 to 10 hours a day
Maintains regular and predictable attendance
Must be able to speak to medium sized audience with and without the use of a microphone
Must be able to use standard office equipment, including the telephone and computer keyboard
Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines
Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing
Frequently stands, walks, sits and utilizes eye/hand coordination and color definition
Occasionally reaches above shoulder, regularly required to lift/carry up to 20 lbs.
Occasionally walks on uneven surfaces
Ability to travel up to 5% of the time, including flying and driving rental cars
To accommodate travel, must be able to transport own suitcases and computer estimated at 25 pounds
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHCORP
#J-18808-Ljbffr
Location Hybrid in Franklin, TN
About The Role Responsible for daily accounts receivable collections and billing. To assist with increasing collections, reducing accounts receivable days, and reducing bad debt.
Compensation & Benefits We value your expertise and dedication—and we invest in your success.
Competitive Base Salary commensurate with experience
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan with Company Match
Paid Time Off (PTO) and recognized holidays
Company-paid Basic Life and AD&D Insurance
Employee Assistance Program (EAP) and mental wellness resources
Opportunities for professional growth and advancement within Acadia’s nationwide network
What You’ll Do
Call and status outstanding claims with third party payors
Review claims issues, make corrections as needed, and rebill. Utilize claims clearing house to review and correct claims and to resubmit electronically when available
Review explanation of benefits to ascertain that claim processed and paid correctly
Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation
Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum
Prorate patient accounts and monitor that balance due is in the correct financial class
Weekly reporting to BOD an overview of the week and participate in AR meetings
Gathers and interprets data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment
Performs other essential duties as assigned
What You’ll Bring
High school diploma or equivalent
Experience with Medicare preferred
Minimum 5 years of job-related experience preferred
Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Knowledge of office administration procedures with the ability to operate most standard office equipment
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes
Capable of working within established policies, procedures and practices prescribed by the organization
English sufficient to provide and receive instructions/directions
Physical/Mental Requirements
Must be able to perform essential functions listed on the job description, with or without reasonable accommodation
Must be able to sit and stand, intermittent 8 to 10 hours a day
Maintains regular and predictable attendance
Must be able to speak to medium sized audience with and without the use of a microphone
Must be able to use standard office equipment, including the telephone and computer keyboard
Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines
Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing
Frequently stands, walks, sits and utilizes eye/hand coordination and color definition
Occasionally reaches above shoulder, regularly required to lift/carry up to 20 lbs.
Occasionally walks on uneven surfaces
Ability to travel up to 5% of the time, including flying and driving rental cars
To accommodate travel, must be able to transport own suitcases and computer estimated at 25 pounds
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
AHCORP
#J-18808-Ljbffr