Genesys Cloud Engineer
Insight Global, Chicago, IL, United States
1 Year Contract minimum + Long Term Extensions
100% Remote
Interview/Start: ASAP
Technical Requirements:
Strong experience with
Genesys Cloud (required)
Microsoft Teams Telephony experience is a bonus but not required
Voice engineering background with hands‑on implementation experience
Migration experience from platforms such as RingCentral or Five9 is helpful, but they will not be responsible for those platforms directly
Overview:
Hands‑on Genesys Cloud voice engineers needed to assess the current environment and design solutions for the existing business.
Role is heavily focused on requirements gathering, solution design, and project execution, with a strong project management component.
Key Responsibilities:
Diagnose and evaluate current voice/call center environments
Design and implement solutions within
Genesys Cloud
Support migration of
12 call centers
to Genesys Cloud
Lead call routing configuration and Genesys Cloud functionality
Coordinate access, stakeholders, and timelines while managing their own projects
Participate in due diligence, solution build, user testing, and operational handoff
#J-18808-Ljbffr
Strong experience with
Genesys Cloud (required)
Microsoft Teams Telephony experience is a bonus but not required
Voice engineering background with hands‑on implementation experience
Migration experience from platforms such as RingCentral or Five9 is helpful, but they will not be responsible for those platforms directly
Overview:
Hands‑on Genesys Cloud voice engineers needed to assess the current environment and design solutions for the existing business.
Role is heavily focused on requirements gathering, solution design, and project execution, with a strong project management component.
Key Responsibilities:
Diagnose and evaluate current voice/call center environments
Design and implement solutions within
Genesys Cloud
Support migration of
12 call centers
to Genesys Cloud
Lead call routing configuration and Genesys Cloud functionality
Coordinate access, stakeholders, and timelines while managing their own projects
Participate in due diligence, solution build, user testing, and operational handoff
#J-18808-Ljbffr