Sample Operations Program Management, Associate Director
Vertex Pharmaceuticals Incorporated, Boston, MA, United States
Job Description
General Summary
As the
Sample Operations Program Management, Associate Director,
you will be responsible for overseeing the portfolio of projects across the Vertex Sampling and In Hospital Pilot Programs and aligning them with strategic department goals to ensure successful, efficient delivery. This role is responsible for ensuring robust and balanced cross‑functional planning, implementation, monitoring, and reporting of the Sample Operations program enhancements and operational execution. This individual will define roadmaps and mitigate risks across multiple interconnected initiatives, including the management of project plans, system/operational enhancements, process documentation, and analytical insights to advance the business strategy and customer experience. This role will work to ensure the cross‑functional teams operate effectively with positive team dynamics. This position reports to the Director of Sample Management and Operations within the North America Field Operations team. This role requires strong cross‑functional collaboration across internal and external stakeholders including the business unit, compliance, supply chain, IT, and vendors to ensure alignment in prioritization, scope, and delivery. This role will require strong organizational skills and effective communication to support business process documentation, including strategic thinking and recommendations to inform business decisions. This is a hands‑on role and will require expertise in managing complex programs and driving initiatives across multiple stakeholders to achieve business results in a highly compliant, agile environment.
Location and Hybrid Arrangements This position is a hybrid role located in Boston. You must live in the Boston area and be in the office 3 days/week at minimum.
Key Responsibilities
Drive weekly operational team meetings, including program enhancements, action plans, timelines, and perform meeting organization tasks including agendas, notes, and action items
Build and manage project plans and project task completion across a variety of stakeholders (internal and external)
Create detailed roadmaps, schedules, and milestones for project completion
Define, implement, and maintain program initiatives that align with department and organizational goals
Lead scoping, design, prioritization, and tracking of enhancements across internal and vendor systems and processes
Identify, analyze, and resolve risks and dependencies across projects
Close collaboration with IT team members to ensure coordinated evaluation of technical improvements
Build and maintain a library of all process documentation including process flow diagrams, business rules, compliance documents, training and SOPs across both In Hospital and Sample Program projects
Create and update leadership presentation materials for programs, including program reporting metrics, insights, and recommendations
Support the Sample Operations team with activities and deliverables as needed
Knowledge and Skills
Demonstrated experience using standard program management tools and software including integrated development plans, timelines, risk management, and budget development and monitoring
Experience with complex program management, preferably in the pharmaceutical industry, with the ability to develop project plans, coordinate tasks, manage issues, mitigate risks and deliver outcomes across multiple stakeholders (internal and external)
Ability to develop process flow diagrams, project plans, scoping/business rules documentation, SOPs/Work Instructions & Field Training documentation
Have a continuous improvement mindset, with experience in using operational data, issue/risk management, and end‑user feedback to refine business processes and systems to improve efficiency and end‑user satisfaction
Strong influencing and interpersonal skills including negotiation, managing meetings and group dynamics with the ability to balance concerns of line management with objectives of cross‑functional team
Ability to provide strategic vision and guide the team to develop integrated plans for successfully executing the strategy
Independent and creative thinker and enabler requiring minimum oversight
Drive service providers so meet contractual deliverables and establish ongoing program improvements and efficiencies
Communication skills, including written and oral communication of executive level information and recommendations
Ability to lead teams without direct authority and align projects with strategies
Education and Experience
8+ years of experience as a program and/or cross functional project manager with demonstrated success managing multiple projects, preferably in a pharmaceutical commercial operations function
Project Management Professional (PMP) certification or equivalent proficiency a plus
Strong understanding of change management in the life sciences industry
Proven leadership, team management skills and vendor management
Bachelor's degree or combination of equivalent education and demonstrated experience as a Program Manager
Pay Range $156,000 - $234,000
Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status In this Hybrid-Eligible role, you can choose to be designated as: 1.
Hybrid : work remotely up to two days per week;
or select 2.
On‑Site : work five days per week on‑site with ad hoc flexibility.
Company Information Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at
ApplicationAssistance@vrtx.com
#J-18808-Ljbffr
Sample Operations Program Management, Associate Director,
you will be responsible for overseeing the portfolio of projects across the Vertex Sampling and In Hospital Pilot Programs and aligning them with strategic department goals to ensure successful, efficient delivery. This role is responsible for ensuring robust and balanced cross‑functional planning, implementation, monitoring, and reporting of the Sample Operations program enhancements and operational execution. This individual will define roadmaps and mitigate risks across multiple interconnected initiatives, including the management of project plans, system/operational enhancements, process documentation, and analytical insights to advance the business strategy and customer experience. This role will work to ensure the cross‑functional teams operate effectively with positive team dynamics. This position reports to the Director of Sample Management and Operations within the North America Field Operations team. This role requires strong cross‑functional collaboration across internal and external stakeholders including the business unit, compliance, supply chain, IT, and vendors to ensure alignment in prioritization, scope, and delivery. This role will require strong organizational skills and effective communication to support business process documentation, including strategic thinking and recommendations to inform business decisions. This is a hands‑on role and will require expertise in managing complex programs and driving initiatives across multiple stakeholders to achieve business results in a highly compliant, agile environment.
Location and Hybrid Arrangements This position is a hybrid role located in Boston. You must live in the Boston area and be in the office 3 days/week at minimum.
Key Responsibilities
Drive weekly operational team meetings, including program enhancements, action plans, timelines, and perform meeting organization tasks including agendas, notes, and action items
Build and manage project plans and project task completion across a variety of stakeholders (internal and external)
Create detailed roadmaps, schedules, and milestones for project completion
Define, implement, and maintain program initiatives that align with department and organizational goals
Lead scoping, design, prioritization, and tracking of enhancements across internal and vendor systems and processes
Identify, analyze, and resolve risks and dependencies across projects
Close collaboration with IT team members to ensure coordinated evaluation of technical improvements
Build and maintain a library of all process documentation including process flow diagrams, business rules, compliance documents, training and SOPs across both In Hospital and Sample Program projects
Create and update leadership presentation materials for programs, including program reporting metrics, insights, and recommendations
Support the Sample Operations team with activities and deliverables as needed
Knowledge and Skills
Demonstrated experience using standard program management tools and software including integrated development plans, timelines, risk management, and budget development and monitoring
Experience with complex program management, preferably in the pharmaceutical industry, with the ability to develop project plans, coordinate tasks, manage issues, mitigate risks and deliver outcomes across multiple stakeholders (internal and external)
Ability to develop process flow diagrams, project plans, scoping/business rules documentation, SOPs/Work Instructions & Field Training documentation
Have a continuous improvement mindset, with experience in using operational data, issue/risk management, and end‑user feedback to refine business processes and systems to improve efficiency and end‑user satisfaction
Strong influencing and interpersonal skills including negotiation, managing meetings and group dynamics with the ability to balance concerns of line management with objectives of cross‑functional team
Ability to provide strategic vision and guide the team to develop integrated plans for successfully executing the strategy
Independent and creative thinker and enabler requiring minimum oversight
Drive service providers so meet contractual deliverables and establish ongoing program improvements and efficiencies
Communication skills, including written and oral communication of executive level information and recommendations
Ability to lead teams without direct authority and align projects with strategies
Education and Experience
8+ years of experience as a program and/or cross functional project manager with demonstrated success managing multiple projects, preferably in a pharmaceutical commercial operations function
Project Management Professional (PMP) certification or equivalent proficiency a plus
Strong understanding of change management in the life sciences industry
Proven leadership, team management skills and vendor management
Bachelor's degree or combination of equivalent education and demonstrated experience as a Program Manager
Pay Range $156,000 - $234,000
Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status In this Hybrid-Eligible role, you can choose to be designated as: 1.
Hybrid : work remotely up to two days per week;
or select 2.
On‑Site : work five days per week on‑site with ad hoc flexibility.
Company Information Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at
ApplicationAssistance@vrtx.com
#J-18808-Ljbffr